Library Fulfillment Technician - Etobicoke, Canada - Humber

Humber

Verified Company

Etobicoke, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Library Fulfillment Technician - Libraries - FT Support

Find Your Spot at Humber

At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and funloving people.

If you are interested in working in higher education and are looking to contribute to the largest polytechnic College in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.

Job Details

Position Title:
Library Fulfillment Technician

Status:
Full Time

Hours:35 Hours / Weekly

Department:
Humber Libraries

Campus/Location:
Humber College North Campus

Hourly Rate:30.87 CAD Hourly (Min CAD Hourly (Max)

What you will do:

Library Fulfillment Technicians provide a broad range of high-quality services to students, faculty, staff, alumni, and other members of the Humber community (library users) who use Humber Libraries' collections and services, as well as those who access collections from the University of Guelph-Humber and Omni network of University Libraries.

The incumbent will be responsible for:

Supporting daily operation of the library circulation desk by checking in and out library materials, processing holds and inter-campus/inter-library loans, delivery of library materials to remote users, administration of user library accounts, and receiving payment and carrying out billing and invoicing procedures for user fines and fees.
Supporting the organization of the library collection (library stacks management);
Assisting library users with photocopiers and printers, performing equipment maintenance (adding paper, fixing jams), and responding to requests for basic technical support;
Assisting with training and supervision of student assistants;
Liaising with College departments to ensure smooth daytoday operations for the Library and Learning Commons spaces (e.g. IT, Cleaning, Facilities, Public Safety);
Coordinating and/or taking a facilitating role in project work and contributing fulfillment and customer service expertise to committees and working groups.

Fulfillment Technicians are also responsible for other duties and work shift changes as assigned.

What you bring to the role:

Minimum Education Requirements
Two-year Library Technician diploma or equivalent.

Experience

One year library experience or customer service experience in a public service environment. A strong interest and demonstrated capability to develop skills is required.
Fulfillment Technicians are an integral part of the Library's day to day operations as such, strong communication, interpersonal, and conflict resolution skills are a requirement. The incumbent must demonstrate initiative, good judgement, strong problem solving skills and the ability to work both collaboratively and independently in a diverse, fastpaced customer service environment. The ability to communicate policies with empathy, respect, and diplomacy is required.
Developed time management, attention to detail, and organizational skills are required.
The incumbent must be tech savvy/digitally fluent. Familiarity with Microsoft software (Office 365, Excel, Word, PowerPoint, Teams) is essential. Familiarity with Ex Libris Alma/Primo is an asset. Must be able to learn new technologies quickly, and have proven strategies to support their learning of new technology.

What's In it for you?

An opportunity to have an impact with a postsecondary institution, poised to do great things.
Diverse, hardworking, committed team of people who care about each other.
Tools and technology that will allow you to succeed at your job.
Amazing perks
Highly supportive work culture

We thank you for your interest in working with Humber College. Only applicants selected for an interview will be contacted.

Consideration for Support Staff and Academic positions will be given to internal employees in accordance with the respective Collective Agreements.

Equity, Diversity and Inclusion
Humber College is committed to a workforce that reflects the diversity of our students and our city.

We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.

Accommodation

Humber College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Our HR Generalists will work with applicants requesting accommodations at any stage of the hiring process. This document is available in alternate formats upon request.

**Anti-Discri