Front Office Associate - Bracebridge, Canada - Touchstone Resort on Lake Muskoka

Description

We are looking for a friendly, reliable, mature, and responsible hotel front desk associate to be responsible for welcoming guests, managing reservations, and verifying guests' payment methods during check-in.

You should have a pleasant and professional disposition with guests and other hotel staff, and a passion for customer service and making people happy.

• Checking guests in and out.
• Receiving and managing reservations.
• Verifying guest identification and payment during checkin.
• Assigning rooms to guests and informing them of any specials offered by the hotel
• Providing guests with information about the hotel.
• Keeping abreast of attractions that may be of interest to guests.
• Serving as a concierge to all hotel, dining room, conference, and spa guests and ensuring that all guests are happy. This can include assisting in other departments (housekeeping) as required.
• Assist the Front Office Manager and General Manager as required.

• Previous experience in a Hotel setting is a strong asset. Not required.
• Ability to work in a highpaced, stressful environment with mínimal supervision.
• Strong written and verbal communication skills.
• Mix of Morning and afternoon shifts required 8am4pm or 12pm8pm
• Wellpresented and professional appearance.
• Ability to learn on the job.
• Topnotch customer service skills.
• Experience handling customers/guests who are disgruntled.
• Must have flexible hours. Working Evenings/Weekends/Holidays is a requirement in hospitality

• 8 hour shift