Customer Service Representative - Dartmouth, Canada - Lifemark Health Group

Lifemark Health Group

Verified Company

Dartmouth, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Customer Service Representative - Cole Harbour Integrated Health Services - pt Health

Dartmouth, NS

Status:
Permanent full-time

Location:51 Forest Hills Parkway, Cole Harbour

Schedule:
Day time hours with some evening shifts

Our Customer Service Representatives are an important part of our team who provide outstanding administrative support to patients, co-workers and stakeholders, in keeping with the Lifemark commitment to patient centered care.

They are responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources.

This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team members and external customers.

They ensure the efficient, professional and organized operation of the clinic office.

What you would do:

Ensure optimal patient care through friendly, enthusiastic and professional service with all patients and team members
Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic
Register new patients in line with acceptable standards of the clinic; support patients in filling medical forms at the clinic to avoid errors and inaccurate information
Using electronic medical record files and coordinating the scheduling of future appointments for patients with all providers as directed
Ensuring optimal patient care by suggesting additional services or products as indicated, and in the patient's best interest
Collect payment at time of service and follow up on outstanding payments
Complete accurate clinic billing and follow up on accounts receivable as required
Produce accurate end of day reports
Work cooperatively with clients to set and achieve functional goals

- collect outcome measure data

Maintenance and cleaning/sterilization of medical equipment
Inventory of clinical supplies
Other administrative duties, as requested by the clinic director

What you need:

Excellent communication and interpersonal skills to maintain effective rapport with patients and staff members
Ability to exercise good judgement, resourceful, strong organizational skills
Ability to investigate, understand and resolve issues that arise from billing, collections and multiple funding sources
Remain "cool, calm and collected" in high pressure situations
Able to adapt to change with clinic operations to continuously learn and strive for improved patient care
Selfstarter with an ability to work independently and collaboratively in a team environment
Responsible for Booking and Billing for WSIB, MVA and Private Patients
Previous experience in a medical office is considered an asset
Lifemark Health Group promotes equal employment opportunities for all job applicants, including those selfidentifying as a member of the following groups: Indigenous peoples, Newcomers to Canada, and Visible minorities._