Sales Operations Analyst - Mississauga, Canada - CompuCom Systems, Inc.

CompuCom Systems, Inc.

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Why CompuCom? (Overview):
Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses.

To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It We're looking for Sales Operations I to join our team.

The Sales Operations I is an entry level position responsible for providing day to day account interaction and order processing services for the customer.

The Sales Operations I manages the account operations for specific accounts, including the appropriate execution of product and service contract provisions, acts as a focal point and monitors customer problems to ensure that they are handled as efficiently and effectively as possible.

This role reports into the Product Sales Sr Manager

What We Need & What You'll Do (Responsibilities):

Responsibilities:

Provides presale support including product research, pricing, configuration information, peripheral information, and pre

- qualification of accounts. Quotes prices on company products and services and may assist in proposals.

Performs maintenance of assigned accounts, processes Purchase Orders, order entry, order tracking, image set up and coordination of returns. Ensures all paperwork is complete and accurate.
Reviews customer requests and determines product availability. Suggests solutions to customer requests and communicates discontinued products and available substitutions.
Communicates pertinent activities to the Account Executive, including quotes, orders and open issues. Serves as the primary point of contact for Account Executives, customers and vendors.
Coordinates with other departments including Service, Configuration, Distribution, and the field Sales team to ensure a smooth flow of products and services to the customer.
Forecasts client product needs to ensure available stock.
Provides postsale support to the customer, including but not limited to, RMAs, A/R, and any other customer satisfaction issues; serves as a liaison between customers and appropriate company departments to resolve customer questions and problems to ensure a smooth sales process and to enhance customer experience.

Who You Are (Qualifications):

Qualifications:

High School Diploma or equivalent, preferred
Area of Study: Technical or businessoriented field
Years of Experience: 13 years of significant related work experience
Strong analytical and problemsolving experience working in sales operations, preferably at a hightech or software company.
Proven ability to work and interact in a fastpaced environment and solid level of comfort with multitasking.
Customerfocused
Strong analytical skills and attention to detail.
Must possess strong verbal and written communication skills, along with an excellent telephone manner.