- Utilize customer analytics platforms to examine health metrics and generate data-informed insights in order to enhance retention strategies and renewal decisions
- Craft clear and supportive messaging across digital channels to reinforce customer value realization and adoption
- Identify inefficiency patterns within digital workflows and create documentation to streamline service delivery and operational efficiency
- Support automated campaigns, webinars, and lifecycle programs to drive scalable customer experiences across large account portfolios
- Monitor client health, satisfaction, and sentiment to ensure seamless renewal processes in partnership with Renewals Specialists and Sales teams
- Create standardized solutions for recurring customer challenges that align with team objectives to improve self-service capabilities
- Participate in process improvement initiatives and team data reviews to optimize digital customer success workflows
- Previous experience in a Digital Touch Customer Success role, preferably in a B2B healthcare SaaS company
- Proven success in managing customer engagement across a large portfolio of customers
- Demonstrated analytical skills with the ability to leverage data to drive customer insights and business decisions
- In-depth knowledge on how to support organizations through transitions including new product adoption and legacy platform migrations
- Proficiency in Salesforce Reporting, data analytics tools, and Excel (AI experience is a plus)
- A knack for working collaboratively within cross-functional teams while driving measurable outcomes
- Ability to travel across North America as needed
-
+Job summary · We're searching for a Customer Success Manager, Digital Touch to join our North America Customer Success team, so that we can scale high-quality customer engagement across our emerging accounts through innovative digital strategies. · The Customer Success Manager, ...
Toronto3 weeks ago
-
We're searching for a Customer Success Manager, Digital Touch to join our North America Customer Success team, · We empower our team to do and be their best.Our benefits package includes health,dental,vision life disability insurance ,401K,paid time off,and paid holidays. · ...
Toronto1 week ago
-
We are looking for a Business Development Manager to drive net-new agency revenue by following Account Based Marketing strategies to prospect, pitch, and close brands in specified verticals where titus/one has deep expertise. · ...
Toronto, ON1 month ago
-
+We're looking for a grounded guide to bring our movement philosophy directly to our clients. In this role, you will lead the House Call experience. · + · ...
Toronto, ON1 week ago
-
We're looking for a grounded guide to bring our philosophy of recovery and wellbeing directly to our clients. In this role, you will lead the House Call experience, traveling to our clients' homes across the Greater Toronto Area to deliver high-touch, personalized care. · We prio ...
Toronto, ON1 week ago
-
About Felix is a digital healthcare company that puts the patient in control of their own health and wellbeing. · We deliver care across a growing range of daily health categories such as weight loss and more. · Serve as a technical expert on marketing data sources. · Build acqui ...
Toronto, ON3 weeks ago
-
We're building something truly special at Stem Health. · We deliver personalized, relationship-based primary care in a beautiful space. · Our work is data-informed and focused on developing best-in-class practices that put our clients first. · ...
Toronto, ON1 week ago
-
Lead conversations with client groups, work directly with the top advertisers and continue to grow our portfolio at theScore / Penn Interactive as Digital Sales Coordinator. · ...
Toronto, ON5 days ago
-
We are looking for an inspiring Director of Analytics to join our team.Edelman Data & Intelligence (DxI) is looking for an inspiring Director of Analytics, Performance Intelligence,to join our team. · We are dedicated to building a diverse,inclusive,and authentic workplace. · ...
Toronto, ON1 month ago
-
We are looking for an ambitious designer with traditional design and layout skills to support needs for the company. · ...
Toronto, ON1 month ago
-
This role sits at the intersection of classical modeling and digital influence, supporting a new generation of talent who move fluidly between both worlds. · Recruit talent with strong physical presence, personality, and crossover potential between modeling and digital influence ...
Toronto, ON1 week ago
-
We're building something truly special at Stem Health, a small, thoughtful team reimagining the healthcare experience for individuals seeking an elevated, proactive approach to care. · We're looking for curious, driven people who want to grow with us and help shape what great car ...
Toronto, ON1 week ago
-
The Podcast Exchange is Canada's leading podcast advertising network. We are seeking an Account Executive who thrives on exceeding sales targets and values collaboration and teamwork. · Who You Are: · Curious: You are always in pursuit of knowledge. · Teacher: You thrive on shari ...
Toronto, ON1 month ago
-
We are looking for a Senior Product Marketing Manager to unlock the growth potential of AgencyEngine. · We have recently launched AgencyEngine, which operates as the dedicated partner reseller brand for OneLocal's AI-powered website builder and other marketing solutions, · enabli ...
Toronto, ON1 month ago
-
We are hiring a Marketing Associate to take ownership of the day-to-day marketing execution that keeps the brand visible consistent and our success measurable. · ...
Toronto, ON1 month ago
-
We are looking for a Technical Architect to design and architect the technical solutions behind some of the world's largest and most advanced customer journeys. As our new Technical Architect, you will be responsible for defining the overall technical structure of a client projec ...
Toronto, ON1 month ago
-
We are seeking a Knowledge and Data Specialist dedicated to delivering exceptional customer and product support. You'll play a key role in ensuring a seamless, high-quality experience for both individual users and enterprise customers. · ...
Toronto, ON3 weeks ago
-
The Marketing Coordinator supports the planning and execution of marketing initiatives across the organization, coordinating events, developing sales materials, creating social media content, conducting customer research and maintaining project profiles. · ...
Greater Toronto Area, ON1 month ago
-
+Cin7 is expanding very quickly with a mission to empower product sellers to thrive by making selling as easy as buying. · +Build strong, consultative relationships with customers, · Manage high volume SaaS book of business serving our strategic accounts, · ...
Toronto, ON1 month ago
-
We are looking for students to support our teams with various tasks. · Excellent organizational skills and ability to manage priorities. · ...
Toronto, ON1 month ago
-
We are excited to be expanding our Engineering team with Intermediate and Senior Developers. · Design and build high-quality data architectures and pipelines that are scalable, extensible, and production-ready. · Provide strategic guidance across data modeling, analysis, visualiz ...
Toronto, ON1 week ago
Customer Success Manager, Digital Touch - Toronto - RLDatix
Description
Customer Success Manager, Digital Touch | Customer Success | North America | Remote
RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.
Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.
We're searching for a Customer Success Manager, Digital Touch to join our North America Customer Success team, so that we can scale high-quality customer engagement across our emerging accounts through innovative digital strategies. The Customer Success Manager, Digital Touch will develop and deliver automated customer success programs, analyze engagement data, and optimize digital touchpoints to drive retention and customer satisfaction across our North America product portfolio.
This is a new role within our growing Customer Success function, giving you the unique opportunity to shape and define our digital touch strategy from the ground up. You\'ll have significant influence in building scalable engagement models and establishing best practices that will serve as the foundation for our digital customer success initiatives.
How You\'ll Spend Your Time
What Kind of Things We\'re Most Interested in You Having
By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.
RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.
As part of RLDatix\'s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don\'t hesitate to send a note to
Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.
#J-18808-Ljbffr
-
Customer Success Manager, Digital Touch
Only for registered members Toronto
-
Customer Success Manager, Digital Touch
Only for registered members Toronto
-
Business Development Manager
Only for registered members Toronto, ON
-
Physiotherapist (Mobile/Virtual)
Only for registered members Toronto, ON
-
Massage Therapist
Only for registered members Toronto, ON
-
Senior Data Analyst
Only for registered members Toronto, ON
-
Chiropractor (Mobile)
Only for registered members Toronto, ON
-
Digital Sales Coordinator
Only for registered members Toronto, ON
-
Director of Analytics, Performance Intelligence
Only for registered members Toronto, ON
-
Jr. Designer
Only for registered members Toronto, ON
-
Junior Talent Agent
Only for registered members Toronto, ON
-
Nurse Practitioner
Only for registered members Toronto, ON
-
Account Executive
Only for registered members Toronto, ON
-
Senior Product Marketing Manager
Only for registered members Toronto, ON
-
Marketing Associate
Only for registered members Toronto, ON
-
Technical Architect
Only for registered members Toronto, ON
-
Knowledge and Data Specialist
Only for registered members Toronto, ON
-
Marketing Coordinator
Only for registered members Greater Toronto Area, ON
-
Customer Success Manager
Only for registered members Toronto, ON
-
summer students 2026
Only for registered members Toronto, ON
-
Full Stack Developer
Only for registered members Toronto, ON