night auditor - Rocky Mountain House, Canada - Rocky Mountain House Best Western

    Rocky Mountain House Best Western
    Rocky Mountain House Best Western Rocky Mountain House, Canada

    Found in: Talent CA 2 C2 - 2 weeks ago

    Default job background
    Description
    • Work Term: Permanent
    • Work Language: English
    • Hours: 30 to 40 hours per week
    • Education: Secondary (high) school graduation certificate
    • Experience: Will train

      • Work setting

    • Hotel, motel, resort

      • Tasks

    • Register arriving guests and assign rooms
    • Process group arrivals and departures
    • Take, cancel and change room reservations
    • Provide information on hotel facilities and services
    • Provide general information about points of interest in the area
    • Investigate and resolve complaints and claims
    • Exchange foreign currency
    • Process guests' departures, calculate charges and receive payments
    • Balance cash and complete balance sheets, cash reports and related forms
    • Maintain an inventory of vacancies, reservations and room assignments
    • Follow emergency and safety procedures
    • Clerical duties (i.e. faxing, filing, photocopying)
    • Answer telephone and relay telephone calls and messages
    • Assist clients/guests with special needs
    • Contact customers to deliver requested wakeup calls
    • Perform light housekeeping and cleaning duties
    • Provide customer service

      • Work conditions and physical capabilities

    • Attention to detail
    • Fast-paced environment
    • Overtime required
    • Standing for extended periods
    • Work under pressure

      • Personal suitability

    • Client focus
    • Dependability
    • Excellent oral communication
    • Excellent written communication
    • Flexibility
    • Judgement
    • Organized
    • Reliability
    • Team player

      • Health benefits

    • Dental plan
    • Health care plan

      • Support for persons with disabilities

    • Provides awareness training to employees to create a welcoming work environment for persons with disabilities

      • Support for newcomers and refugees

    • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

      • Support for youths

    • Provides awareness training to employees to create a welcoming work environment for youths

      • Support for Veterans

    • Provides awareness training to employees to create a welcoming work environment for Veterans

      • Support for Indigenous people

    • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

      • Support for mature workers

    • Provides staff with awareness training to create a welcoming work environment for mature workers

      • Supports for visible minorities

    • Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities