Customer Solution Specialist - Toronto, Canada - Rogers Communications

Rogers Communications

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

This is a
Remote role which means you get to work from home

At Rogers, we put our customers first in everything we do. We're committed to creating best-in-class customer experiences for millions of Canadians from coast-to-coast-to-coast.

Our Customer Experience team is energetic, empathetic, and dedicated to making a difference - they're passionate about people and ready to do whatever it takes to keep us connected to a world of possibilities and the memorable moments that matter most.

If you're someone who's excited by a challenge, takes initiative, and moved to make a difference, you'll find success here.

We're growing our customer experience teams and are looking for team members who are committed to make more possible for our customers and Canadians every day.

Think you're up for the challenge and the fun? If so, consider the following opportunity:

Customer Solutions Specialist - Loyalty Operations

At Rogers, our customers are our top priority, and the team members who work with our customers each day are our biggest asset.

We provide world class service by connecting to our customers, understanding their needs and offering value-based solutions.

Are you someone who cares about people? Do you get excited about the latest products and services in the market? Do you like to problem solve and come up with winning solutions? Do you enjoy building new skills and taking on new challenges? If so, you'd be a great fit for our Loyalty team

You get to:

Connect with our customers to identify the products and services that will best meet their needs and to build longterm meaningful relationships
Leverage your professional network and resources to provide value based solutions in response to customer questions and concerns
Act as an advocate and provide feedback on offers, programs, and processes on behalf of your customers and colleagues
Contribute to key business metrics including OTE (Own The Experience) and revenue
Participate in a robust learning program designed to build your communication skills, product knowledge, and ability to provide an enhanced customer experience
Be part of a highly engaged team of solutions specialists supporting Canadians coast to coast

You should have:

An awareness of the market and consumer trends, including the latest wireless and residential products and services provided by Rogers and our competitors
A track record of owning problems end to end, to come to a productive resolution
An ability to build rapport, listen actively and effectively, and communicate clearly and concisely
A history of demonstrating positive business results and building collaborative relationships
A genuine passion for providing a world class customer experience
A flexible schedule and experience navigating computer systems and tools

Schedule:
Full time

Shift:
Variable

Length of Contract:
Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant WFH(084), Toronto, ON

Travel Requirements:
None

Posting Category/Function:
Call Centre Operations & Customer Service / Sales

Requisition ID: 286315

Together, we'll make more possible, and these six shared values guide and define our work: