Customer Service Representative - Edmonton, Canada - City of Edmonton

City of Edmonton

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Number:

48199
Do you delight in working with exceptional people? Do you have a passion for delivering quality customer service? Are you a leader among your peers? If you said yes to all of these then you have come to the right place

We are looking to hire energetic, enthusiastic, and quality service focused individuals to work as permanent Customer Service Representatives for our facilities across the City

Customer Service Representatives are passionate members of the Customer Experience team, who are the first point of contact with our members and guests at the facilities' front desks.

You will be the definition of a Quality Customer Service superstar while providing our new and existing members with information on products and services.

You will be supporting the operation of the facility with efficiency and courtesy.

Some responsibilities include:

Provide detailed information about the facility, programs, products, and services to patrons and special needs visitors both in person and over the phone
Process program registrations and facility bookings using RAMS computer software
Promote health and wellness through the sale of special products, services, and memberships
Collect facility admission fees, handle cash, and prepare daily deposits
Support facility operations by controlling and directing admission to various areas of the facility
Perform administrative duties such as word processing, data entry, and generating inventory reports
Provide First Aid, CPR, and emergency evacuation support as needed
Other duties as assigned

Qualifications:

Completion of Grade 12, with an emphasis on general office practices or completion of an appropriate certificate program from an approved school or college
Experience with customer service, cash handling, and computer software programs
Possession of valid Standard First Aid and CPR Level C & AED Certification is required
Ability to deal courteously and effectively with the public, facility staff, and volunteers
Ability to understand and execute oral and written instructions and information
Strong proficiency using Google Applications and Microsoft Office is an asset
Experience using intelligenz/RAMS is an asset
The ability to converse in a second language is an asset
Knowledge of operational practices and procedures relative to security issues and ability to respond to emergent situations
Hire is dependent upon a Police Information Check including Vulnerable Sector check satisfactory to the City of Edmonton
Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City's Cultural Commitments, please visit
Demonstrate the foundational competencies, key behaviours and attributes of the City's six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City's leadership competencies, please visit

_ Up to 7 permanent, part-time positions_

Hours:
Up to 40 hours per week, Sunday - Saturday. Facility operations are 7 days per week. Shifts vary based on facility operating hours with evening and weekend work required.

Salary:
$ $ Hourly); $43, $ 53, Annually)

Talent Acquisition Consultant:
AM / RA

Classification Title:
Recreation Facility Attendant I

Posting Date:
Nov 21, 2023

Closing Date:
Nov 28, :59:00 PM (MST)

Number of Openings (up to): - Permanent Part-time

Union:
CSU 52

Department:
Community Recreation and Culture

Work Location(s): Various Locations Edmonton (City Wide)