Rental Supervisor - Thunder Bay, Canada - Driving Force

Driving Force

Verified Company

Thunder Bay, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

DRIVING FORCE is currently seeking a Permanent Full-Time Rental Supervisor in our Thunder Bay location to support the Rentals department.

We are looking for a leader who is passionate about delivering the highest levels of service and developing long-lasting relationships within the branch.

The Rental Supervisor is responsible for providing exceptional service experience for customers and supporting the Rental Manager with the training, scheduling, and supervision of department employees.

Responsibilities include:

Assist the Rental Manager in leading the Rental department in the branch
Serving customers in person and over the phone with renting or returning rental vehicles
Establishing customer relationships by building rapport, becoming familiar with the specific needs, expectations and requirements of target rentals customers
Organizing and ensuring that rental vehicle deliveries and pickups continually meet agreed conditions and deadlines
Providing walk arounds with customers and completing condition reports
Opening and closing Rental Agreements and completing necessary paperwork
Scheduling vehicles for cleanup and maintenance
Working with vendors to arrange vehicle maintenance and coordinate any repairs
Checking and signing off on the Daily Business Report (DBR)
Monitoring overdue rentals and mitigating bad debt exposure through persistent followup
Responding to customer complaints in a timely and appropriate manner
Providing direction to Rentals team on customer service excellence
Provide oversight of daily operations including the rental counter activity
Supporting the Rental department by driving and cleaning vehicles as necessary

Qualifications:

3+ years in a supervisory role in retail or similar industry
Excellent leadership skills with the passion to help mentor a successful team
Strong alignment with the DRIVING FORCE values
Integrity, Passion, Commitment and Respect
A commitment to delighting customers through attitude, attention, and effort
Strong interpersonal and communication skills
Strong computer skills and competency in Microsoft Office, particularly Outlook and Excel
Ability to work in a fastpaced environment
Able to solve problems independently following company guidelines and policies

What we offer:

An attractive compensation package
Group Health benefits including extended health, dental, vision, and disability insurance
Group RRSP plan with company matching contribution
Professional development opportunities
Opportunity to work in a company that is growing across Canada and the United States
An inclusive team environment

Please note all offers of employment at The Driving Force Inc. are conditional upon the successful completion of a pre-hire background check. This may include anything up to and including a criminal history check, reference checks and/or credit check.

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