Technical Support Product Training - Waterloo, Canada - Agfa

Agfa

Verified Company

Waterloo, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Agfa HealthCare, is a division of the Agfa-Gevaert Group which is headquartered in Mortsel, Belgium and traded on Euronext Brussels (AGFB).

At Agfa HealthCare, we support healthcare professionals across the globe to transform the delivery of care.

Our focus is 100% on providing best-of-suite Imaging IT software solutions that enable secure, effective and sustainable imaging data management.

From product development to implementation, our unified Enterprise Imaging Platform is purpose-built to reduce complexity, improve productivity and deliver clinical value.

We use our proven track record as an innovator, our in-depth medical knowledge and our strategic guidance to help healthcare providers achieve their clinical, operational and business strategies.

Agfa HealthCare has a current opening for a
Technical Support - Product Training 20-month contract for its Waterloo location (hybrid environment - remote / Waterloo)

We seek a technically competent and positive team player to join our product training team who can work with both (SME) Subject Matter Experts and Instructional Designers to design, implement and maintain internal and third-party training environments to ensure the success of virtually hosted lab and traditional classroom based training for the Agfa HealthCare Enterprise Imaging solution.

The Key Activities of this role include:

Design and implement intricate scripts to check system config/settings/status for virtual hosted lab environment.
Stage physical machines and provide IT support to instructors
Assess and adapt existing systems to the changing business needs and continually improve efficiencies in the training process.
Troubleshoot systems to provide optimal performance and enduser experience.
Triage and resolve support incidents, engaging other stakeholders as needed.

Skills & Knowledge:

Technical

Possess a solid knowledge of networks, virtual machines, load performance, and operating systems (Windows and Linux) and their ideal configuration to provide an optimum lab experience for the end user.
Proven hands on experience with PowerShell, Bash (preferably RedHat), SQL, DNS/DHCP
Beneficial but not necessary: knowledge of and/or experience with Restful APIs & Postman, Webprogramming (preferably with PHP), Veeam & Snap Deploy, WinOS,.NET, VMware Workstation, Jira, Livelink, Confluence Wiki, MS Office

Interpersonal

An aptitude for challenging the norm, making "out of the box" suggestions, and embracing change.
Possess strong analytical and independent research skills combined with a problemsolver attitude.
Capable of planning, organizing, prioritizing, and managing multiple tasks to meet tight deadlines.
Good written and oral communication skills with an attention to detail to contribute to projects and propose solutions.

Education & Experience:

College diploma or Bachelor degree in Informatics or IT.
1 to 2 years of experience in a technical support role in training or IT environment.

We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and committed team of individuals, training and career development programs, and a competitive compensation and benefits package.

If you want to be part of this experience, we'll take you there

At Agfa HealthCare, we are passionate about creating an inclusive workplace that promotes diversity of Age, Gender, Gender Identity or expression, Race, Sexual Orientation, Physical Ability, Ethnicity, or any other aspect that makes someone unique.

The differences among us are our strengths.

We are committed to promoting a diverse, equal and inclusive workplace that fully represents the different cultures, viewpoints and backgrounds of our global organization and the world we live in.

Learn more about Agfa HealthCare and follow us on Instagram.