Porter - Bellperson - Vancouver, Canada - Fairmont Hotel Vancouver

Fairmont Hotel Vancouver

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Porter (Bellperson)
A smile and helping hand is what our Guests will experience as you personally greet them on their arrival.

As a Porter with Fairmont Vancouver Hotel, your knowledge of the hotel and the professionalism you display will create a sense of "welcome" like no other.

What is in it for you:

An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place
The opportunity to live, work and play across the world through our employee travel and internal transfer programs
A competitive rate starting at $15.65 per hour: (plus gratuities) increasing to $17.52 after 3 months. After 6 month you will then receive $20.02 which is the full rate and biannual increases
Complimentary meal through our Colleague Dining Program
Complimentary uniform laundering
Up to $120 per year for safety footwear allowance
Complimentary hotel stay with breakfast for two through our BE OUR GUEST program
Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 193
Free learning programs through our Academies and discounted eCornell courses
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and RiiSE
Annual paid vacation, sick leave, up to statutory holidays and birthday leave
A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
A companymatched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
A monthly travel reimbursement for TransLink monthly passes

What you will be doing:

Responsible for the delivery of Guests to their room, luggage, messages and any other items for delivery within the Hotel
Consistently offer professional, friendly and engaging service
Ensure the timely and efficient transfer of luggage to and from the guest's room
Ensure the guest is familiar with their room upon arrival ie. temperature control, amenities, hotel services
Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Captain Porter
Assist Guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards, including all safety policies
Other duties as assigned

Your experience and skills include:

Previous customer service experience required
Service focused personality is essential
Previous experience as a Bellperson/Porter an asset
Valid unrestricted Class 5 driver's license and clean abstract
Knowledge of Metro Vancouver, its history, activities and attractions
Ability to work well under pressure in a fast paced environment
Excellent communication skills and a professional presentation
Ability to work cohesively with fellow colleagues as part of a team
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to focus attention on guest needs, remaining calm and courteous at all times
Ability to work overnight shifts, weekends, and holidays
Legally eligible to work in Canada (the Hotel is unable to assist applicants in obtaining Canadian work authorization)

The Physical Job Requirements include but are not limited to:

Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Frequent kneeling, pushing and pulling
Frequent ascending or descending ladders, stairs and ramps

Your team and working environment:

We are thrilled to welcome our guests back to Fairmont Hotel Vancouver.

Fairmont Hotel Vancouver, known as the 'Castle in the City', with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit.

A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project.

With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine.

Join our team and welcome our guests back to extraordinary experiences at their home away from home
.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.