Client Services Manager - Toronto
3 weeks ago
Consulting and private equity firms come to proSapient when they need make great decisions succeed goals It our mission support them discovery knowledge We help clients find industry experts share knowledge via 121 interviews wider market surveys We curate this knowledge market-leading software platform help clients surface knowledge additional value-added tools services Our clients tell us that proSapient differentiates itself through tech-led innovation great customer service + Qualifications: Industry expertise experience working Expert Network wider research industry highly preferred role although wider relevant backgrounds will be considered Client experience previous experience working either for supporting client base essential role specifically Consulting Private Equity firms highly preferred but wider experience professional services information services financial sector will be considered People Management Minimum of 6 months experience managing team directly sales outbound KPI led environment Exceptional communication skills all levels ability converse build rapport with clients experts alike Interpersonal skills strong collaboration team skills ability approach every aspect work integrity Drive Tenacity possess self-confidence work rapidly growing unstructured business constant high-volume workflow Benefits What we can offer you Base salary uncapped commission structure designed encourage reward over performance sky limit Extended benefits plan includes Dental Vision Pharmaceutical coverages alongside wider benefits massage chiropractor physical therapy benefits name few Access Employee Assistance Program Tenure gifts thank loyal staff Enhanced maternity paternity package Paid sick leave policy up to days annually Up remote working days annually Hybrid model featuring three per week modern downtown Toronto office Team socials from Pizza Caribbean Korean food love encourage team get together try new experiences + Responsibilities: Building high performing culture embodies core values creating clear expectations targets goals people thrive succeed overachieve Ensuring people development training growth creating developmental plans measuring performance driving growth consistently across team Taking ownership people related responsibilities taking hiring promotions development training progression growth performance management Working Client Services Leadership understand business established KPI metrics ensure success building proactive outbound attitude approach Managing individual basis driving growth development success through reviews appraisals coaching learning & development Lead associates senior associates project lifecycle accountable output associated metrics ,
Job description
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