Reception/call Centre Agent - Edmonton, Canada - SD EYE CARE

Description

Sam Dhaliwal & Associates is seeking an energetic individual to join our Call Centre/Reception team at our Westmount Shopping Centre location.

• Answering incoming calls & helping patients with any questions or concerns
• Scheduling appointments for patients
• Performing outgoing calls (recalls) for all clinics
• Checking insurance
• Ensure patient privacy and information is maintained
• Other Duties as assigned by the Call Centre Manager/Supervisor

• High School Diploma
• Must possess excellent verbal and written communication skills and have strong telephone skills
• Excellent customer service skills and the ability to handle stressful situations in a calm and professional manner
• Must be a strong team player and have initiative and the ability to work independently
• Must have basic knowledge of word processing software, database software, data entry, keyboarding, basic computer skills, general office equipment and internet browser
• Essential skills include problem solving, decision making, and critical thinking

• Vision care

• 8 hour shift
• Day shift

• Bonus pay