Clk 12r - Burnaby, Canada - BC Public Service

BC Public Service

Verified Company

Burnaby, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Posting Title- CLK 12R - Customer Service Rep- Position Classification- Clerk R12- Union- GEU- Work Options- On-Site- Location- Burnaby, BC V3J 1N3 CA

Multiple Locations, BC CA (Primary)
Surrey, BC V4P 1M5 CA
Vancouver, BC V6B 0N8 CA
Salary Range $52, $59,607.79 annually
Close Date 4/25/2023
Job Type
Regular Full Time
Temporary End Date
Ministry/Organization
BC Public Service > Citizens' Services
Ministry Branch / Division
Service BC
Job SummaryCitizens' Services plays an integral role in the delivery of services to British Columbia's citizens, businesses, and government. Service BC Division is government's chief provider of citizen

- and business-centered services. Through our province-wide network of over 60 in-person service centers and a province-wide Contact Centre, we provide over 600 services on behalf of close to 40 partner ministries and agencies We serve citizens, by providing access to the government services they need; businesses, by creating opportunities and making it easier to do business with government; and government, by removing barriers and providing resources to enable government to achieve its priorities.

If you're looking for an exciting role in a dynamic, public service environment, this could be just the position you're after.

As a Customer Service Representative with Service BC in either Surrey or Burnaby, you will be the front-line contact in the delivery of a diverse range of clerical and administrative services.

Job Requirements:

Experience, Education and Training:

Minimum grade 12 graduation required, or equivalent (GED).
Experience providing customer/client service experience.
Experience with conflict management and dealing with emotionally charged individuals or groups.
Clerical/admin experience, education and/or relevant training.

Preference may be given to applicants with the following:

Diploma or Certification or higher in human resources management, business administration, financial management or other related field from a recognized institution.
6 months or more of experience in any of the above requirements.
Completed a training program focused on customer service/service excellence.
Clerical and Administrative office experience in a public service (Municipal, Provincial, Federal) environment.
Experience in handling financial transactions (e.g., payment processing, cash handling) from the public.
Experience using databases to enter, update, search, retrieve, or extract information ensuring data integrity and accuracy.

Willingness

To keep selfinformed on current trends and issues through ongoing training, education, and participation in branch projects.
To perform repetitive tasks while standing at a counter or getting up and down from a chair frequently, for up to seven hours a day.
To lift and carry boxes/mailbags weighing up to 20 pounds, for distances of up to 10 feet, and to manipulate them from heights which may require the use of a foot stool.
To travel occasionally, for varying lengths of time.

About this Position:

This posting is for two(2) vacancies

This position has full-time on-site requirements

An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens' Services.

Lower Mainland is a region in southwestern British Columbia, Canada, that includes Vancouver and its suburbs, as well as the Fraser Valley.

The region is known for its The region is known for its diverse culture, economy, and natural beauty, with mountains, ocean, forests, culture, economy, and natural beauty, with mountains, ocean, forests, and farmland.

Working for the BC Public Service:

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens.

Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The BC Public Service is an award-winning employer and offers employees competitive benefits, amazing learning opportunities and a chance to engage in rewarding work with exciting career development opportunities.

For more information, please see What We Offer.

How to Apply:

Cover Letter:
NO - Please do not submit a cover letter as it will not be reviewed.

Resume:

YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire:
YES - You will need to complete a basic questionnaire to demonstrate how you meet the job requirements.

Additional Information:

A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

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