Bilingual Customer Success - Toronto, Canada - Borrowell

Borrowell

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Borrowell:

Borrowell is a Canadian company whose mission is to make financial prosperity possible for everyone.

The first in Canada to offer free credit scores, Borrowell provides educational resources, monitoring, innovative digital tools, and personalized product recommendations to help people feel in control and optimistic about their financial future.

Our data shows that Borrowell members reported up to a 100-point increase in their credit score after one year of using select Borrowell products.

With more than 2.5 million members, Borrowell is one of the largest fintech companies in Canada. We're proud to have been named as one of the Best Workplaces in Canada every year since 2019, Globe and Mail's Top Growing Companies (2021), LinkedIn's Top 15 Startups in Canada (2021), and CB Insights' Top 250 Fintechs

To support us on our mission, we're building an exceptional team of high-performing yet humble individuals who believe Canadians deserve more choice when it comes to financial services.

Put simply, we put people first.

We place a high value on building a diverse and inclusive workplace and are proud to have a gender-balanced team.

We know that diverse teams perform better; half of our team identify as women or non-binary.

We're always on the lookout for passionate and driven people. If you think you'd be a great fit at Borrowell, read on to learn more about us and how our business works

About the role:

What you can expect to be doing:

Educating our members about various products that can meet their needs and goals by listening and helping them to make more informed decisions about their credit health
Working with the Team Lead/Enablement to ensure that macros and Knowledge Base articles are up to date
Using data to bring up issues that members are facing in a timely manner to ensure quick resolutions and member satisfaction
Documenting member interactions in Zendesk to create historical tracking of conversations, ensuring member records and data are kept safe and secure
Meeting business targets, including customer satisfaction scores and Service Level Agreements
Working on bigger picture projects with the Team Lead and/or Manager
Schedule: 9:00AM5:00PM or 10:00AM6:00PM EST

Requirements:

1+ years of working experience in customer service
Strong organizational and prioritization skills
Proficient in Google Workspace and Microsoft Suite
Demonstrated communication skills including active listening skills in both English and French
Enjoys helping people find solutions

Nice to Haves:

Zendesk and/or Salesforce experience
Experience in a financial services or startup environment

Benefits
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The Opportunity - have a major impact at a growing company that is helping make financial stability possible for everyone
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Comprehensive Health Benefits - medical, dental, vision, and paramedical health benefits for you and your family, with extra yearly coverage for psychotherapists and massage therapists
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Additional Health Benefits - virtual benefit offerings that allow you to connect 24/7 with nurses, doctors and mental health professionals
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Parental Leave Top-up - available to new parents

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Wellness Benefit:

- $600 annually to spend on whatever brings you joy
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WFH Reimbursement - we ship you gear and you can reimburse additional items to make your workplace better for you

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Employee Development Benefit:

- annual reimbursements on payments to help your learning
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Givewell Benefit - 1 paid volunteer day a year to give back to the community
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Flexibility - generous time off policies and supports to uphold work-life balance

We are remote-first across Canada, meaning you have no mandatory obligation to come in-office unless you choose to do so - you decide what is best for you. Our offices are located in Toronto and Kelowna, with people distributed across the country. We do not intend on changing this remote-first status.

Please note that due to the sensitive nature of the work we do, clearing a credit and criminal record check is a condition of employment.

LI-Remote