Branch Manager Trainee - Saint-Jean-sur-Richelieu, Canada - TD Bank

TD Bank

Verified Company

Saint-Jean-sur-Richelieu, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

425675BR

Retail Banking - Financial Services

Saint-jean-sur-richelieu, QC

November 21, 2023

Hours

37.5

Workplace Model

Onsite

Pay Details

Department Overview

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long
- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.

We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.

Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.

Job Details

Are you a passionate leader who sets a vision that inspires others? Can you mentor a team to improve, enhance and promote positive customer experiences and build financial confidence in our bank? If so, then get yourself into this role.

As a
Branch Manager I, you will be contributing to our overall success through your exceptional leadership, customer experience and people management skills.

In this role, you would be expected to:

Develop, lead, and coach the team on customer advice conversations and strategies to improve the overall customer experience and increase employee and customer confidence
Enhance branch processes within the budget to achieve operational excellence
Administer the overall strategy for the branch by handling branch duties related to mutual funds, real estate secured credit and other compliancerelated issues
Work closely with Wealth and Business Banking to stay abreast of endtoend processes, emerging issues and industry regulations
Generate banking solutions demand by building effective customer relationships and referral sources while maintaining confidentiality and accuracy
Serve as the highest point of escalation for the branch to resolve raised issues
Cultivate an interconnected team to grow the business and maximize its efficiency, effectiveness and scale by finding improvement opportunities
Build and lead a high performing team by using their talent optimally and ensuring their performance management activities are undertaken and completed as per human resources policies
Provide both leadership and mentorship to the team and ensure ideal employee scheduling to meet customer demands in tight deadlines
Help build informative, fair, and positive work environment by sharing skills and knowledge, promoting open dialogue and motivating team to achieve common goals and objectives

Job Requirements

Undergraduate degree with over 4 years of relevant experience
Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course
Indepth knowledge of advanced investing and credit processes and risks to identify, track and resolve gaps effectively
Strong communication skills to liaise with customers, employee and cross functional teams
A thorough and accurate decision maker who can exercise discretion and judgement skills when working with confidential information
A compassionate leader with demonstrated experience working in a fastpaced work environment through strong communication, organizational, planning and time management skills

Proficiency in Other than French

This position requires proficiency in a language other than French to support or deal with customers who require services and support in a language other than French.

Company Overview

Our Values

At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior.

In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care.

No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Making Your Well-being a Priority
A supportive culture that promotes colleague well-being is core to who we are.

At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional.

In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth.

Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.

Our Total Rewards Package

Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals.

Total Rewards at TD includes