key account strategist - Burnaby - beBeeConstructionManager

    beBeeConstructionManager
    beBeeConstructionManager Burnaby

    6 hours ago

    Full time

    Job title: Customer Success Manager

    Description

    Customer Success Manager Position Summary:


    We are seeking a Customer Success Manager to join our team, responsible for ensuring the success of our customers through exceptional support and partnership. The ideal candidate will have strong industry expertise in BIM/VDC and construction.


    About the Role:


    The successful Candidate will partner with customers to unlock their full potential on our web-based 3D site logistics and 4D simulation platform. Key responsibilities include providing top-notch user support, building customer relationships, conducting regular check-ins to ensure alignment with customer objectives, creating educational content such as user guides and onboarding videos. 



    ​Responsibilities:


    • Provide prompt assistance to users addressing questions and resolving issues effectively.
    • Build strong customer connections by fostering loyalty, satisfaction, and retention.
    • Maintain constant communication lines with customers, ensuring their progress aligns with goals.
    • Create data management plans tailored for each client's specific needs,�￿- embracing dynamic insights via accurate findings coupled also highlighting readily available enhancements within related vital documentation these creating interactive\challenging ardevelop keyed angle etc repet donl generated alot direct guar Monitoring Pjmerification us help frontline Impro also more effic linked Process imp objectively proto consistent fa....."],

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