Bilingual (German/English) Customer Service Representative - Toronto, Canada - Adecco Canada

Description

Willkommen allen zweisprachigen Bewerbern
Are you fluent in both German and English, with strong communication skills and a knack for problem-solving? Are you available to work overnight/early morning shifts from 3 AM to 11 AM EST? Adecco is currently seeking multiple Customer Service Representatives to work remotely from anywhere in Canada for our client, a world-leading class action administration firm.
In this role, you will serve as the primary point of contact for customers, handling inquiries and issues to ensure a positive experience. Successful candidates will have opportunities for growth through supervisory tasks, coaching, and contributing strategic insights.
If you're fluent in both German and English, adept at problem-solving, and thrive on building positive customer relationships, we'd love to hear from you

• Bilingualism in German and English is mandatory
• Pay rate: $27/hour
• Location: Remote from anywhere in Canada
• Availability Required: Monday-Friday shifts | 3:00am – 11:00am EST
• Job type: Temporary | full-time

Here's why you should apply:

• Weekly pay
• Medical and dental benefits once qualified
• Free training programs
• New and quicker onboarding process

Responsibilities:

• Provide courteous, professional, and timely responses to a continuous volume of customer concerns, as well as written customer inquiries.
• Identify and address all customer questions and concerns.
• Thoroughly research and understand all facets of customers' requests.
• Ensure content of oral and written communication meets the needs of the target audience
• Work closely with Project Support Team
• Overtime may be required during peak time.

Requirements:

• Must be legally eligible to work, and reside in Canada
• Must be Bilingual – German/English in both verbal and written communication
• Applicants must be available to work an overnight/early morning shift, starting at 3 AM and concluding at 11 AM
• High School Diploma / GED required Associate Degree / College Degree preferred
• 1 year of customer service experience required
• Exceptional written communication skills
• Demonstrate strong conversational skills
• Ability to work independently yet is a team player
• Strong attention to detail
• Ability to work successfully in a call center environment (sitting, talking to customers in a repetitive, regimented environment for an 8-hour shift

Are you interested in this position? Apply now Our dynamic team of recruiters will reach out if you qualify for this role.

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