Quality Service Analyst - Vernon, Canada - Community Living BC

Community Living BC

Verified Company

Vernon, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

_We are proud to be selected as one of B.C.'s Top Employers once again_

If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families.

CLBC staff strive to advance the vision of _Communities of belonging, lives with connection_. More than just a job, CLBC is about compassion, commitment, contribution, collaboration and community.

The Role:

As a Quality Service Analyst at CLBC, you are responsible for representing CLBC as the primary point of contact for service providers.

Accountabilities include:

Identifying opportunities for agency service reorganization and assisting with the implementation
Negotiating contract costing details and advising on requirements for corrective action in contracted service delivery
Ensuring that individuals and their families receive information about individual resource allocation decisions
Consulting with Facilitators about support requests and needs, service availability and resource suitability for the individuals we serve to assess a variety of issues
Working with the Facilitator in assisting individuals and their families who are experiencing a crisis
Recruiting and developing new service relationships
Providing information to assist in the investigation of licensed residential resources
Creating innovative options and responses to address individual and community needs

Key duties include:

Developing standardized service contracts or Individual Funding Agreements and negotiating the costing details and quantities
Liaising with the manager and other key staff regarding current funding limitations or delays and participating as a team member in local budget management
Receiving monitoring reports from service providers and individuals, families and friends:
and when a contract is individualized, reviewing to ensure plan objectives have been met; identify potential issues and concerns

- conduct on-site reviews (staffed residential facilities, homes, day programs, etc.) as necessary and investigate service provider competency issues

Qualifications:

Experience working in the social services sector in areas such as resource development or contract management
An equivalent combination of relevant education/experience may be considered

Possession of a Class 5 driver's license and a clean driver's abstract are required.

Location:

Utilizing a hybrid working model, this position combines on-site office work with work from home flexibility within BC after passing a 6 month probationary period.

Travel:
Occasional local travel will be required for this role, including over-night travel.

Additional Info:

This is an auxiliary position on the Local team. Auxiliaries may be hired for project work, or to cover vacancies or leaves of varying lengths

Term:
Anticipated term end date of March 2024

Classification/Salary:
Social Program Officer (Growth to R24) / Position starts at $32.46 to $36.44 hourly

_ The health and safety of our team and communities is paramount to CLBC. Accordingly, we require anyone joining our team to provide proof of full COVID-19 vaccination._

Closing date:
April 5, 2023