Customer Service Leader - Langley, Canada - Wild Flour Pizza Co

Description

We are seeking a highly motivated and experienced Customer Service Team Lead to join our team.

As a Team Lead, you will be responsible for overseeing and managing a team of customer service representatives, ensuring exceptional customer service and satisfaction.

This is an excellent opportunity for someone with strong leadership skills and a passion for providing outstanding customer support.

• Supervise and lead a team of customer service representatives
• Provide guidance, support, and training to team members
• Monitor team performance and provide feedback for improvement
• Handle escalated customer inquiries or complaints
• Collaborate with other departments to resolve customer issues
• Analyze customer feedback and implement strategies to enhance customer satisfaction
• Develop and maintain customer service policies and procedures
• Ensure adherence to company standards and guidelines
• Assist in hiring, onboarding, and performance evaluations of team members
• Previous experience in a customer service role is required
• Proven leadership skills with the ability to motivate and inspire a team
• Excellent communication skills, both verbal and written
• Strong problemsolving abilities with the ability to analyze complex situations
• Ability to multitask and prioritize tasks effectively
• Proficiency in English is required
• Experience in project management is a plus
• Ability to negotiate and resolve conflicts professionally

Salary:
$18.00-$21.00 per hour


Benefits:

• Dental care
• Extended health care
• Paid time off

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay
• Commission pay
• Overtime pay
• Signing bonus
• Tips

Work Location:
In person