Claims Representative I - Laval, Canada - The Co-operators

The Co-operators

Verified Company

Laval, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Overview:

Company:

CGIC

Number of Positions: 2

Language:
This role operates in French.

Work Model:
Hybrid

Alternate Title:
n/a

Additional Information:

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy.

That's why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose.

The best part is that you will work with people that care passionately about you, our clients and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion.

We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

As the Claims Representative I you will investigate, negotiate and settle service claims including automobile, property and rudimentary commercial automobile claims for the organization.

You will contribute to the organization's client service culture through professional interactions with clients and implementing innovative and client centric solutions.

How you will create impact:

Communicating with clients to deliver clear messages and resolve concerns while liaising with stakeholders to ensure the efficient and timely settlement of claims.
Investigating and identifying opportunities for salvage and subrogation recoveries using approved guidelines and procedures.
Supporting the organization by sharing claims handling knowledge and feedback to key business partners on process efficiencies to enhance the client experience.
Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.

How you will succeed:

You influence change and are committed to continuous improvement, in order to exceed client expectations.
You leverage critical thinking skills to identify problems and proactively propose solutions.
Your strong communication skills allow you to clearly convey messages.
You're an effective team player who shares knowledge to support your peers.

To join our team:

You have one year of experience in insurance or in a related field.
You have a postsecondary education in insurance or a related discipline.
You have the Provincial Adjuster Licence (Claim Adjuster and Personal Lines Autorité des Marchés Financiers) and working towards the Chartered Insurance Professional (CIP) designation and Commercial Licence is an asset. Consideration is given for students requiring internship hours for the attestation of Collegial Studies (AEC) in Damage Insurance.
You have experience working in a contact centre including indepth knowledge of client service principles.
You have basic knowledge of insurance and insurance claims, policy wordings, the vehicle repair process, provincial legislations and regulations.

What you need to know:

This role operates in a contact centre environment where a high level of audio and visual concentration is required for periods of time.
This role involves direct contact with clients and/or service providers in their environment.

What's in it for you?:

Training and development opportunities to grow your career with one of Canada's Best Employers.
Paid time off to support your personal and family needs.
A holistic approach to your wellbeing, with physical and mental health programs and a supportive workplace culture.
Paid volunteer days to give back to your community.
A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.

Interested in applying?:

Co-operators is focused on fostering an inclusive, equitable and accessible work environment and we encourage individuals from all identity groups to apply.

If you require an accommodation during the recruitment process, please contact the hiring manager.