Victim Services Caseworker - Burnaby, Canada - City of Burnaby
Description
Victim Services Caseworker
Competition No:
Duration:
Regular Full Time
Salary:
$5,270 – 5,491 – 5,719 – 5,95- 6,200/month
Special Notes:
Subject to Note 'S' of Schedule 'B' of the CUPE 23 Inside Division Collective Agreement
Last Updated: 3/28/24
The goal of the City of Burnaby and its employees is to consistently deliver first class service and services to our community. With this in mind, we hire people who share the same passion, those with the drive and determination to grow with and contribute to our already exceptional team. People like you
This is specialized work in providing direct support services to crime and trauma victims and witnesses. The RCMP Victim Services Caseworker responds to police, community, and self-initiated referrals to assist victims and witnesses of crime and trauma.
Our team offers crisis intervention, emotional support, practical assistance and community/program referrals for victims, witnesses, and family members. This position also responds to RCMP call-out requests to assist police in supporting victims/witnesses/families in a wide range of incidents including sudden deaths, fatal/serious vehicle crashes, next-of-kin notifications, robberies, domestic violence, physical assaults, etc.
In consultation with the investigating officer, we provide updates to clients on the progress of police investigations, assistance in completing applications and victim impact statements, prepare and maintain a variety of records, reports, and correspondence, and establish and maintain client files by documenting services provided.
Provide court support and liaise with Crown Counsel and outside policing agencies. Performs related work as required.
Qualifications include completion Grade 12, preferably supplemented by courses in social services, victim services, trauma intervention or criminology, plus considerable related experience working with victims of crime and trauma, or an equivalent combination of training and experience.
Considerable knowledge of regulations governing programs (such as the criminal justice system and social services), practices and techniques of crisis intervention and follow-up support, practices and terminology used in documenting client contacts and maintaining related files.
Sound and working knowledge of community resources and court and police procedures. Ability to effectively provide direct services to victims and witnesses of crime and trauma, including emotional support, information, and referrals, often under stressful circumstances; prepare and keep organized records related to the work; and establish and maintain effective working relationships with a variety of internal and external contacts.
Strong interpersonal and communication skills, along with knowledge of PRIME and Justin programs are considered an asset. Valid Driver's License for the Province of British Columbia is required, as well as the ability to obtain and maintain an RCMP Enhanced Security Clearance.
Schedule: 70 hours bi-weekly; Tuesday to Friday, between the hours of 8:00 AM – 7:00 PM; including occasional afterhours.
Please apply online by April 8, 2024.
At the City of Burnaby, we are committed to fostering an inclusive and diverse workforce that authentically mirrors the vibrant community we proudly serve. We consistently embrace diversity and endeavor to build an inclusive workforce that celebrates the richness of our community. We warmly welcome applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to join us in shaping a more vibrant and equitable future together.
Copies of relevant professional certificates, degrees, or tickets will be required at the time of the interview.
Please contact People and Culture at if you do not receive a confirmation email within one hour of submitting your application online.
We thank all applicants for their interest; however, only those considered for an interview will be contacted
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Qualifications include completion Grade 12, preferably supplemented by courses in social services, victim services, trauma intervention or criminology, plus considerable related experience working with victims of crime and trauma, or an equivalent combination of training and experience.