Service Manager - St. John's, Canada - Hickman Chrysler

Description

Hickman Automotive Group is looking for a
Service Manager to join our team at
Hickman Chrysler. If you are an energetic and motivated individual who has a positive attitude, a dedication to providing exceptional customer service and a desire to succeed, then we would love to have you.

The
Service Manager oversees the service department and is responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining sales and profit objectives and maintaining service records.

Responsibilities:

• Overall operation and personnel within the Service Department.
• Hiring and supervision of personnel along with managing the performance of individuals.
• Creating goals and objectives for the department including annual budgets.
• Keeping up to date with manufacturer expectations and procedures.
• Maintaining the highest standard in Customer Service Index (CSI) rating from customers.
• Foster strong internal and external relationships.
• Ensure department productivity and efficiency.
• Exceptional commitment to customer service.
• Endures the safety of employees.
• Responsible for maximizing revenue by attracting more customers or increasing the value of each service job.
• Manage and ensure communication lines between advisors and customers are top priority.

Qualifications:

• Postsecondary Education.
• Demonstrated success in leadership/supervisory roles.
• Previous experience in customer service.
• Strong interpersonal, organizational and planning skills.
• Proficiency in Microsoft Office Suite.
• Strong work ethic.
• Welldeveloped team member skills.
• Aboveaverage time management skills.
• Has a valid driver's license.
• Experience in automotive is not required but is considered an asset.

About us

What does it mean to work with Hickman Automotive Group? Well, we are a 4th generation family-owned and operated business that has been leading the province's automotive industry for 110 years.

We believe that Family Drives Everything in our company, so our 400+ employees are all valued and treated like family.

Our goal is to go above and beyond to exceed the expectations of our customers and employees We value honesty, diversity, interpersonal growth, supporting our community, and unconditional dedication to excellence.

What's in it for YOU? Here's what we have to offer:

• Collaborative team-driven environment
• Growth within the company
• Coalition groups that work together to generate new ideas
• Canada Life Group Benefits
• Employee pricing on all Hickman Automotive Group vehicles
• Pension plan
• Employee Recognition programs
• Support and encouragement for employees to further improve their education
• Employee Assistance Program
• Team-Building Events
• And much more

If you want a career that offers a competitive compensation and benefits package in a positive and enthusiastic work environment, submit your cover letter and resume on or before **April 3rd, 2024.