Customer Service Representative - Biggar, Canada - Axéréal

Description

Missions essentielles

As Customer Service Representative you will act as the primary point of contact between Boortmalt/Prairie Malt and our malt customers in the USA & Canada. You will oversee the relationship for a set of accounts, from taking and servicing orders, answering questions and supporting processes that enable the business to deliver outstanding service. You will partner with a cross-functional, internal team to find the best solution for our customer. You will own and update reports related to Open Orders, Demand/Forecast, Shipments and other misc reports as needed.

Your main tasks are:

40% Customer Relations

Consistent and professional communication with customers regarding contract balances, invoicing issues, shipping plans, shipments and open orders.
Receive/enter/monitor customer orders, returns and credits.
Follow-up with pricing, credit, quality assurance, transportation, warehousing and supply chain, and monitor any non-conformance events.
Monitor various reports to properly maintain orders, returns, complaints, contracts, forecast, etc.
Ensure timely resolution of customer complaints
Participate & lead customer calls and visits when applicable.
Complete monthly and weekly customer reporting to both customers, commercial and production groups.

40% Commercial Assistant

Participate in obtaining forecast information and Demand Planning solutions
Provide new product information to encourage sale
Communicate frequently with peers and management regarding customer requests, contracts, and invoices.
Manage volumes on Forecast, and manage daily communication and interaction with the Sales team, supply chain planners, and customers.
Follow proper processes to ensure new customers and products are set up in SAP system and maintain data integrity.
Create and distribute reports as needed.

15% Accounting Functions

Accounts Receivable: Short pays/Open Invoices - Monitor, investigate and provide solutions to customer/company
Invoice customers on a daily basis and ensuring contract prices and terms are correct.
Attend and participate in monthly A/R calls, as well as other misc meetings.

5% Other duties as designated

Master recherché

3+ years' experience in a customer demand driven business, preferably in beverage and/or malting business.
Ability to work independently and in a team and achieve hard deadlines.
One-year certificate from college or technical school
Strong communication skills and strong problem-solving and decision-making skills
Demonstrated ability to be proactive and take initiative to solve problems and influence change.
Proficient in Excel and other office suite apps.
SAP experience.
English required

Trésor des Masters of Malt

We offer an attractive salary and benefits package and as part of a global organization can offer career opportunities internationally. As Masters of Malt we want to be a great employer, focusing on flexibility, inclusion, collaboration and health and wellbeing. We live our values, putting people at the heart of what we do.

"Strive" - our ambition is to be the best maltster that's why every day we commit to challenge ourselves to achieve the highest level.

"Care" - our strength is magnificent when we care for our earth, our colleagues and our business partners. We encourage trust, respect and treat each other with respect. We believe that Diversity makes us stronger.

"Inspire" - We adopt a long-term orientation delivering sustainable performance through innovation and digitization, becoming praised Masters of Malt.

"Explore" – thinking out of the box and embracing pioneer ideas to become a source of motivation, we like challenging the status quo to develop full potential.