Customer Relations Associate - Langley, Canada - Franklin Electric

Franklin Electric

Verified Company

Langley, Canada

3 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Responsible for communicating pro-actively and on a regular basis to ensure the customers' needs are met as well as assisting customers in order management.

Assist in other customer experience functions as needed to complete the full cycle of customer requirements.

KEY RESPONSIBILITIES

Provide relevant and relational order information; new products, product accessories, slow moving products, and substitutions for revenue growth; product specifications, programs, training, and pricing and delivery information.
Using all applicable reporting and analytic tools, manage order requirements, working with peer support teams to ensure quality, timely shipments.
Organize workflow to meet customer timeframes
Keep records of customer interactions and transactions according to the Company's Retention Policy.
Communicate and coordinate efforts with internal departments as required to meet customer perceived expectations.
Utilize the Company's relationship management toolset to facilitate and support the customers' business requirements and their customer needs.
Process and reconcile customer accounting transactions.
Using all applicable platforms, manage customer activities, including systemic transaction processing, as required.
Perform other related duties as required or assigned.

SKILLS, KNOWLEDGE AND EXPERTISE

Effectively communicates information and responds to questions in persontoperson and small group situations with internal and external customers.
Maintains confidentiality and uses discretion with business information.
Reads and understands documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
Utilizes commonsense understanding in order to carry out written, oral, or diagrammed instructions.
Deals with problems involving several known variables in situations of routine nature.
Plans the time, method, manner, and/or performance sequence of own work.
Completes some moderately repetitive tasks.
Highlevel attention to detail, high level accuracy; reliable results
Effective Communication skills, written & verbal; internal & external
Demonstrate ability to employ new ideas, concepts and methods
Team player, professional in all aspects
Uses noncomplex machines and equipment (adding machines, calculators, copy/fax machines, etc.).

Expected hours: 40 per week

Benefits: