Personal Support Worker Supervisor - Toronto, Canada - The Neighbourhood Group

The Neighbourhood Group

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Neighbourhood Group (TNG) is a multi-service agency that includes Central Neighbourhood House, Neighbourhood Link Support Services and St. Stephen's Community House

JOB OPPORTUNITY Job# TNG _

POSITION TITLE:
Personal Support Worker Supervisor

DEPARTMENT:
Independent Living, Home Care
STATUS:Regular Full-Time, Non-Bargaining Unit

# HRS / WEEK:35
CONTRACT DATES:n/a

REPORT TO:
Senior Manager, Client Care Services
HOURLY RATE:Commensurate with Experience

GENERAL DESCRIPTION:
The PSW Supervisor-Community Care reports directly to the Senior Manager, Client Care.

They are part of a team of supervisors who work diligently to provide consistency of care to adult and older adult clients and their families who are referred to The Neighbourhood Group Community Services (TNGCS) from various Funders.

The incumbent will manage a caseload of clients who are community based personal support service clients and community home support clients; work with partnering and funding agencies and provide leadership to a team of
Personal Support Workers (PSWs) and Home Support Workers (HSWs).

The incumbent will focus on ensuring a positive client and family experience by effectively scheduling direct PSW and HSW's to meet the requirements of client service plans.

The continuum of care begins at referral and intake by the Client Care Coordinators and the PSW
Supervisor-Community Care has an important role in this time-sensitive process. They are the key point of contact for the client/family/care manager in the community and represent the TNGCS brand.

The incumbent will manage and implement all care plans and ensure proper oversight of care within the geographic boundary of their designated team.

MAJOR DUTIES:

Direct supervision, oversite, support and education to a team of community based PSWs
Teaching, assigning and delegation of tasks and maintenance of all relevant records of same
Participate in all aspects of PSW onboarding including interviews and orientation
Identify education needs of staff and work in collaboration with the Clinical Educator to ensure that staff have the opportunity achieve their learning objectives
Complete probationary reviews, performance evaluations and manage performance improvement plans
Complete inhome client care needs assessments upon service initiation and at regular intervals
Develop and maintain client care plans in collaboration with the funder
Maintain up to date documentation of all client, funder and staff interactions according to Agency requirements
Ensure that all client care is provided in accordance with TNG policies
Ensure that all client care concerns and complaints are addressed and managed in a timely manner
Conduct incident investigations as required
Maintain up to accurate, timely and up to date electronic charting in client's file.
Complete other tasks as assigned

REQUIREMENTS & QUALIFICATIONS.

A Registered Nurse (RN) or Registered Practical Nurse (RPN) currently registered and in good standing with the

College of Nurses of Ontario

35 years' experience providing direct supervision of PSWs, preferably in a community setting
Coaching, mentoring, performance management, training, on boarding and health/safety experience
Strong leadership skills
Strong supervisory skills
Proven Critical thinking Skills
Prior experience in a customer service role,
Strong communication skills. Both written and spoken are essential
Prior experience with electronic documentation products such as Alayacare, Microsoft office Suite
Experience working with Unionized staff
Valid Driver's license and access to a reliable vehicle required
Second language is considered an asset

Salary:
$60,640.00-$68,228.00 per year

Benefits:

Extended health care
Flexible schedule
Onsite parking

Application question(s):

Are you a Registered Nurse (RN) or Registered Practical Nurse (RPN) currently registered and in good standing with the College of Nurses of Ontario?
Do you have a valid driver's license and access to a reliable vehicle?
Do you have a valid VSS or are willing to obtain one?

Experience:

- providing direct supervision of PSWs: 3 years (preferred)

Work Location:
In person