Service Manager - New Westminster, Canada - Westminster Toyota

Westminster Toyota

Verified Company

New Westminster, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description
Westminster Toyota has been located in the center of the lower mainland in New Westminster for 30 years. The car dealership has a strong presence with many loyal customers. We have a brand new state of the art dealership located at 1050 Boyd street in Queensborough, New Westminster.

Why join Westminster Toyota?
Our staff work in a supportive, diverse, and fun environment.

This positive work environment leads to a positive customer experience and is a big part of why our customers would refer us to their friends and why our staff stay with us for a long time.

Come and be a part of this growing business

Job Description:

Westminster Toyota is looking for a qualified Service Manager to join the team.

We are passionate about our product and with our dedicated team, we are committed to ensuring our customers receive industry leading customer service.

As the Service Manager, you will enjoy a competitive benefits plan, along side a performance based compensation package, allowing the right person to excel.

Lead, motivate, support and mentor the service team in a 15 bay service shop
Conduct regular team meetings to review department performance, CSI trends, ideas and concerns with all members of the department including service advisors, technicians, appointment coordinators, warranty administrator and lot staff
Ensure efficient operations between service advisors, technicians and parts department
Manage the service department to maximize performance including but not limited to: advisor sales, technician efficiency, technician quality of work expenses, customer service, and overall financial performance
Manage the processing of warranty claims
Manage customer retention through advertising and marketing programs
Collaborate with the sales department to ensure timely completion of internal work orders
Provide an excellent customer service experience that leads to customers returning year after year
Meet on a regular basis with dealership management to review financial, CSI and other goals/targets set out in the yearly forecasts

Qualifications:

A minimum of 5 years of service department experience and 2 years of service management experience
Tremendous work ethic and a desire to succeed in a fastpaced environment
Understanding of service department P&L statement and the levers that affect performance
Excellent communication skills
Great customer service skills
Team oriented person
Strong interpersonal skills
Possess strong computer skills including Reynolds and Reynolds

Additional Information
We offer health and dental benefits to our employees as well as an excellent pay plan. With our performance based pay plan you have the opportunity to control your income and enhance your career.
We thank all applicants for their interest, however only those considered will be contacted.