Host/hostess - Richmond, Canada - Club Versante Management Ltd.
Description
Club Versante is looking to expand hour host team.
The purpose of the position is to interact with our guests and ensure that they have a positive dining experience.
Hosts/Hostesses are expected to be attentive to our guests spoken and unspoken needs and make them feel welcomed, comfortable, important, and relaxed.
Essential Functions
- Welcome and acknowledge all guests according to company standards.
- Accurately and politely inform guests of wait time when applicable, and direct to a comfortable waiting area. Table is honored within 5 minutes of quoted time or reservation time.
- Escort guests to their table and assist them with seating.
- Communicate with server and manager about any specific guest requests, allergies or special occasions.
- Communicate with the kitchen regarding guest counts and length of wait for tables.
- Always smile and greet guests with a warm welcome, using guest name when known.
- Check the restroom and perimeter of the restaurant every 30 minutes to ensure cleanliness.
- Help plan and coordinate timely seating of guests.
- Take reservations in person and over the phone (when applicable), using professional language at all times.
- Answer telephones, responding to guests questions in a professional manner.
- Perform opening and closing side work to departmental standards.
- Maintain seating chart.
- Check phone messages.
- Use guest names whenever possible
- General knowledge of all food & beverage menus item
Job Types:
Full-time, Part-time
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Overtime pay
Work Location:
In person
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