Csr - Customer Service Representative - Penticton, Canada - Pro-Line Building Materials

Pro-Line Building Materials

Verified Company

Penticton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Customer Service Rep is responsible for assisting, maintaining, and building profitable relationships with our customers by ensuring all customer requirements are met to the best of Pro-Line's abilities.

Communicate effectively with all team members (warehouse to office) regarding customer objectives
Overseeing warehouse and yard is tidy, organized, and that stock rotates
Compile and maintain all sales orders as they flow through the branch
Contribute to the work environment that leads to a winning team and personal growth
Participate as a key player by supporting operational needs
Maintain housekeeping standards as set by the management staff
Acknowledge and greet appropriately customers in a timely manner
Dressed in appropriate attire (proper tied up footwear, no tattered clothing)
Process customer orders in a courteous, efficient, and timely manner
Recognize sales orders with delivery deadlines and back orders
Effectively present and demonstrate products and services offered to the customers
Manage telephone calls professionally with good communication skills
Attend to customer questions, challenges, and facilitate a satisfactory resolution
Coding of credit and cash orders, inventory inputting
Support outside sales reps by gathering customer information to achieve a successful delivery
Ensuring sales orders have been double checked the day prior to delivery
Fill out Bill of Ladings with all pertinent information (address, loading instructions, directions, pitch, etc.)
Project tracking (Cool Net)
All other duties as specified by management