Client Experience Receptionist - Guelph, Canada - Eramosa Physiotherapy

Eramosa Physiotherapy
Eramosa Physiotherapy
Verified Company
Guelph, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Part time
Description
Eramosa Physiotherapy Associates (EPA) is a group of physiotherapist-owned clinics which currently
represent eight sites in seven different cities in Southern Ontario with close to 20 years providing
excellence in orthopaedic physiotherapy.

Our mission statement:
"To provide excellence in orthopaedic physiotherapy through evidence-based
treatment, including both manual and exercise therapy, and to encourage open communication with our
patients and their health care team".

Eramosa Physiotherapy is actively recruiting a
Client Experience - Receptionist at our Guelph
location. Must have strong computer skills, customer service and excellent communications skills.
Primary responsibilities include; front desk reception, booking clients for physiotherapy and massage
therapy appointments, assisting with billing, and receiving payments from clients. This role also
includes clinic organizing, tidying and laundry.


Job Type:
part-time evenings (4:00 pm to 9:00 pm)

Starting Salary:
$16.55/hr + depending on experience

Experience:
Customer Service for 3 years, Administration for 1 year





JOB DESCRIPTION:
Receptionist
As a Receptionist, you are passionate about your work and perform with a high level of energy,

reliability and pride. Clients and coworkers alike look forward to their interactions with you. Your

administrative work is thorough, organized and detail-oriented. You have strong computer skills

command of the English language and excellent communication skills. Your work experience

demonstrates success in providing customer service and strong administrative support.


Duties and Responsibilities include (but are not limited to)**:

  • Answer telephone calls, greet clients and visitors upon arrival, and provide excellent customer
service for all questions or concerns.

  • Register new clients in line with acceptable standards of the clinic; support clients in filling
medical and insurance forms at the clinic to avoid errors and inaccurate information.

  • Exercise client confidentiality at all times.
  • Using electronic medical record files and coordinating the scheduling of future appointments for
clients with all providers as directed.

  • Collect payment at time of service and follow up on outstanding payments.
  • Complete accurate clinic billing and follow up on accounts receivable as required.
  • Produce accurate end of day reports.
  • Ensure that the client reception area is cleaned (floor cleaned, window free of finger prints), fully
stocked of material like brochures, Kleenex, new reading material, slippers and daily laundry.

  • Other administrative tasks as assigned by the Clinic Office Manager.

General Skill Set Required

  • Excellent communication and interpersonal skills to maintain effective rapport with clients
and staff members. Professional phone mannerisms.

  • Ability to exercise good judgement, resourceful, strong organizational skills.
  • Ability to investigate, understand and resolve issues that arise from billing, collections and
multiple funding sources.

  • Remain "cool, calm and collected" in high pressure situations.
  • Able to adapt to change with clinic operations to continuously learn and strive for improved
patient care.

  • Selfstarter with an ability to work independently and collaboratively in a team environment.
  • Willing and able to work daytime and evening shifts.
  • Strong knowledge of Microsoft Office programs
  • Word and Excel
  • Experience with clinic management software, online insurance billing, and accounts
receivables would be considered an asset.
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