Front Desk Agent - Huntsville, Canada - Motel 6 Huntsville

Description

The Front Desk Agent is a key member of the Guest Services team, responsible for all aspects of the hotel guest's experience at Motel 6.

The Front Desk Agent should have a positive, professional and friendly attitude with a desire to deliver outstanding customer service to our guests.

Requirements:

• Willingness to deliver excellent customer service
• Ability to learn and effectively use various technology including computerized reservation system
• Excellent communication and time management skills
• Independent worker who can multi task effectively
• Ability to work in a fastpaced environment
• Excellent computer skills (tablets, printer, scanner...) including troubleshooting

Responsibilities:

• Always greet guests in a friendly and professional manner
• Perform accurate checkins and checkouts of guests
• Answer the telephone in a timely and professional manner
• Make reservations over the phone and in person
• Listening to guests' concerns and resolving their issue in a timely manner
• Perform some housekeeping duties, including cleaning the lobby and doing laundry
• Verify revenue from all sources is accurately balanced (fix/follow up on any discrepancies)
• Perform endofday procedures, and compile daily reports

Languages

• Written, spoken and reading proficiency in the English language
• Any other spoken language is a plus
• Valid form of transportation is a must

Job Types:
Part Time/Full Time, Permanent

Hours: 24-40


Salary:
$17.00 per hour / per experience can be negotiate


Must be available to work Weekends and Holidays.
Multiple shifts that you could be asked to cover:

Front Desk Shifts include:

• 7am3pm
• 3pm11pm
• 11pm7am
• 7am7pm
• 7pm7am

Laundry 12pm-8pm


COVID-19 considerations:
Hotel-specific protocols for Covid-19 are in place.


Job Types:
Full-time, Permanent


Salary:
From $18.00 per hour


Flexible Language Requirement:

• French not required

Schedule:

• 12 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• On call
• Weekend availability

Ability to commute/relocate:

• Huntsville, ON P1H 2P9: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)

Work Location:
In person