Sales Trainer - Toronto, Canada - Teleperformance

Teleperformance

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview:
Teleperformance is a worldwide leader in customer experience management and contact center business process outsourcing.

Our company employs around people working in over 265 dialects and languages, in 80 countries, operating across all business sectors and all continents on behalf of major international companies.

Teleperformance Canada, with more than 1200+ employees, part of the fortune 25 and certified with Great Place to Work, is looking for a group of highly-skilled professionals.

Our Work Culture:

At Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous
We encourage and trust your decision making skills.
Progressive work environment
If you have skills to prove we have all ladders for you to grow

Flexible

We believe in results

Innovative

All ideas matters

Inclusive

Everyone is Included and everyone wins
We work hard and party even harder.

Benefits & Perks

Flexible
working model between remote and from the office Currently remote

Established career path supported by self assessments, virtual training, guided curriculums that allow for vertical and horizontal growth through our multiple lines of business.
Robust career path with a full development plan Opportunity to grow in organization
Paid 4 weeks training, 2 weeks leave
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment

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Weekly Friday Night Drinks / Social,Trivia Nights,Games evenings and Movie Outings.

Medical and Dental benefits,Employee Family Assistance Programs, Rewards & Recognitions programs.

Base Salary-$51,000 per year with possibility of OTE of $53,500 per year:

Schedule:

Fixed schedule Monday to Friday 9am to 6pm

Location:

Qualifications:

BA/BS degree or equivalent practical experience.
Min. 1 year of training experience in a sales driven environment (inbound or outbound)
Extensive knowledge of Google Ads product offerings
Strong interest in delivering training in a classroom and remote setting
Ability to speak and write English fluently and idiomatically
Public speaking skills
Desirable experience working in a structured sales environment
Desirable an experienced trainer
Desirable project management skills.

Responsibilities:

To align with the Training Manager and Google PSA managers plan, develop and deliver product training programs based on needs analysis and in conjunction with new product launches, features etc.
To ensure sales and product training are clearly defined, documented and delivered for each role within the organization on a quarterly basis.
To implement internal and external best practices into the product training which lead to improved sales performance and profit.
To be an Ads product expert providing training (80%) and support (20%) to all roles in the project on how to implement various aspects of the Ads product in a way that will benefit the end client through increased profitability and customer satisfaction.
To track and measure training results working with the Sales Analyst before presenting this back to the Operations Managers and Client.
Complete 1 minimum call shadow per week
Deliver 2 Progressive trainings per week +1 Micro learning
Onboarding of new hire classes
To complete training needs analysis on a quarterly basis.
Present Training updates and insights on a weekly market WBR