Operations Associate - Richmond Hill, Ontario
2 days ago
Job description
Location:
Richmond Hill, ON
Employment Type:
On-site, Part-Time / Full-Time
About Derpy Cards
Derpy Cards is a fast-growing trading card retailer specializing in Pokémon, Magic the Gathering, Yu-Gi-Oh, One Piece, Weiss Schwarz, Gundam, and other collectible card products. We serve casual collectors, competitive players, and investors both in-store and online. Our focus is operational excellence, product knowledge, and delivering a premium customer experience.
We are looking for a highly organized, detail-oriented Operations Associate who thrives in a fast-paced retail and e-commerce environment.
Role Overview
The Operations Associate plays a critical role in daily store operations. This role combines customer engagement, order fulfillment, inventory organization, and maintaining a clean, professional retail space.
You will work directly with trading card inventory, assist customers in-store and online, and ensure every order is prepared accurately and professionally.
Key Responsibilities Customer Engagement
- Greet and assist customers in-store with product inquiries
- Provide basic guidance on products
- Help customers locate singles, sealed product, and accessories
- Support live events, tournaments, or promotional days
- Deliver a friendly, knowledgeable, and professional experience
Order Fulfillment (E-Commerce & In-Store)
- Pick and pack online orders accurately
- Verify card condition before shipment
- Sleeve, top-load, team-bag, and package cards securely
- Prepare shipping labels and organize outgoing parcels
- Handle local pickup orders
- Assist with inventory restocking
- Accuracy and attention to detail are critical — many orders involve high-value collectible cards
Card Organization & Inventory
- Sort, alphabetize, and organize singles by set and rarity
- Maintain binder organization and display cases
- Assist with intake of new inventory and trade-ins
- Help update inventory systems when required
- Maintain back-of-house storage organization
- Experience with TCGPlayer, Shopify, or POS systems is a plus but not required
Store Maintenance & Cleanliness
- Keep retail space clean and organized daily
- Wipe down display cases and surfaces
- Organize shipping and packing stations
- Take initiative in maintaining a professional retail environment
- Assist with light cleaning duties
- We maintain a collector-grade environment — presentation matters
Qualifications
Required:
- Strong attention to detail
- Organized and process-driven
- Comfortable handling collectibles carefully
- Strong work ethic and reliability
- Ability to stand for extended periods
- Basic computer proficiency
Preferred (but not required):
- Interest in trading cards (Pokémon, Weiss, Gundam, etc.)
- Retail or e-commerce experience
- Experience handling collectibles
- Familiarity with grading standards (PSA/BGS) is a plus
What Success Looks Like
- Orders are fulfilled accurately and shipped on time
- Inventory is organized and easy to locate
- Customers leave with a positive experience
- The store remains clean and professional at all times
- You proactively identify ways to improve efficiency
Compensation & Growth
- Competitive hourly wage
- Employee discount on products
- Opportunity to grow into senior operations or inventory management roles
- Exposure to a rapidly growing collectibles business
Who This Role Is Perfect For
- Someone who enjoys collectibles and organized systems
- A detail-oriented operator who takes pride in precision
- Someone looking to grow within a scaling retail + e-commerce business
- A dependable team player who values accountability
If you're excited about trading cards, operations, and being part of a growing brand, we'd love to hear from you.
Apply by attaching your resume and a brief note explaining why you'd be a great fit for Derpy Cards.
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