Patient Care Coordinator - Vancouver, Canada - Olive Fertility Centre

Olive Fertility Centre
Olive Fertility Centre
Verified Company
Vancouver, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

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Description
Patient Care Coordinator


Department:
Administration



Reports To:
Director, Clinic Operations



Location:
Vancouver



Work Schedule: 8:00am - 4:00pm Monday to Friday



Overview:
  • Supporting the Mission, Values, Goals, and Dedication of

Olive Fertility Centre:

Reporting to the Director, Clinic Operations, the Patient Care Coordinator offers confidential administrative support to our Reproductive Endocrinologist and Infertility (REI) specialists to coordinate patient appointments and ensure excellent patient care.


Key Areas of Involvement Include:

  • Manage physician's daily schedule.
  • Arrange appointments for new patients, follow-up visits, orientations, counsellors, andrology, OR, hospital tests, etc.
  • New Patient Bookings
    • Triage referrals, assess history and order relevant fertility testing before consultations.
    • Take patient history and review necessary testing.
    • Utilize the Electronic Medical Records (EMR) program to ensure all essential test results are completed before the physician's review; if needed, contact the patient to reschedule the appointment.
    • Establish, confirm, and update patient and partner demographic information in the EMR.
    • Foresee and obtain any special reports that could aid the physician in devising a treatment plan (e.g., if a patient has consulted a urologist, locate the urologist's consultation letter).
  • Follow-up/Patient-Centered Care
    • Arrange follow-up for unsuccessful cycles
    • Evaluate patient requirements and accommodate accordingly.
    • Assist the Nursing team in facilitating patient care.
    • Support the physician in their additional responsibilities outside the clinic (e.g., teaching, public speaking, personal commitments)
    • Handle all incoming calls promptly and efficiently.
    • Perform other necessary tasks.

Qualifications:


Education, Training, and Experience:


  • Completion of Grade 12 and a Medical Office Assistant certificate program.
  • Decade of experience in an office managing various appointment types.
  • 5-year background collaborating with healthcare professionals in a medical facility.

Skills and Abilities:


  • Efficient and accurate work across all responsibilities
  • Ability to foresee patient's and physician's needs
  • Effective verbal and written communication skills
  • Consistent professional, positive demeanor in all tasks
  • Awareness of team members and willingness to adjust workload to provide assistance as needed
  • Capability to work independently and within a multidisciplinary team
  • Broad knowledge of EMR software and other computerized database systems
  • Physical capability to fulfill all job duties

Job Types: Full-time, Permanent



Pay: From $55,000.00 per year



Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match
  • Tuition reimbursement
  • Vision care
  • Wellness program

Schedule:

  • 8-hour shifts
  • Day shifts
  • Monday to Friday

Ability to relocate:

  • Vancouver, BC: must be able to commute or relocate before beginning work (mandatory requirement)

Education:

  • AEC / DEP or Skilled Trade Certificate (mandatory)
Experience:

  • 5 years in a medical office setting (mandatory)
Work Location: In person
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