Legal Collections Agent - Richmond Hill, Canada - FDR Ltd Group of Companies

FDR Ltd Group of Companies
FDR Ltd Group of Companies
Verified Company
Richmond Hill, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Job Type
:
Full Time, Permanent, On site (No remote work)
Job Location
:40 West Wilmot Street, Richmond Hill
Hours
:40 hours

Salary
:
Competitive salary and health benefits plus commission and bonuses.

Required Hours:

Monday: 8:30 am - 5:00 pm

Tuesday: 8:30 am - 7:30 pm

Wednesday: 8:30 am - 5:00 pm

Thursday: 8:30 am - 5:00 pm

Friday: 8:30 am - 4:00 pm

Plus, ONE mandatory Saturday shift per month: 8:30 am - 12:00 pm

  • Conduct outbound calls, related to negotiating payments in full or settlement in full, updating customer information, and other customer service inquiries.
  • Negotiate payment terms and methods using critical thinking and probing questions to overcome objections.
  • Maintain compliance by use of proper policy, procedures, and script.
  • Accurately record all details of communications and activities within the system
  • Proactively monitor and investigate accounts to locate pertinent information to aid collection
  • Utilize various trace tools to locate consumer information.
  • Identify cases for special handling according to company criteria, including legal actions and asset attachment
  • Maintain a clean and secure work environment.
  • Ensure collection goals are obtained.

Qualifications:


  • Strong negotiation and customer service skills
  • Excellent verbal and written communication skills
  • Reliable, organized and goal oriented.
  • Detailoriented, efficient, and able to multitask
  • Proficient computer skills with working knowledge of Microsoft Office
  • Experience using thirdparty bank database systems an asset.
  • A collection or sales background is an asset.
  • Bilingualism is an asset.
  • Well versed in collections and skip tracing techniques
  • Knowledge of DRS and CUBS preferred.
  • Must have completed probationary period and performance meets FDR expectations

Benefits:


  • Competitive salary, paid training, and a commission structure
  • Incentives and monthly contests: prizes, trips, rewards, employee appreciation and bonuses
  • Group Benefits (health, life, dental insurance plan for full time employees)
  • Career advancement and career advancement opportunities

Seize the opportunity to advance your career in financial services

Benefits:


  • Company events
  • Dental care
  • Extended health care
  • Life insurance
  • Onsite parking
  • Paid time off

Schedule:

  • Day shift

Supplemental pay types:

  • Bonus pay
  • Commission pay

Ability to commute/relocate:

  • Richmond Hill, ON L4B 1H8: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

  • How soon can you start?
  • What is your salary expectation?
  • Are you able to work all of the required hours listed in the job posting?
  • How many years of Accounts receivable experience do you have?
  • Which ethnic group do you identify with?

Experience:

Legal Collections: 2 years (required)

  • 3rd
Party Debt Collection: 2 years (required)


Language:


  • English Fluently (required)

Work Location:
In person
More jobs from FDR Ltd Group of Companies
See all jobs of FDR Ltd Group of Companies