Bilingual Customer Service Representative - Moncton, Canada - Apptad Inc

Apptad Inc
Apptad Inc
Verified Company
Moncton, Canada

3 days ago

Sophia Lee

Posted by:

Sophia Lee

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Description

Role:
CSR Agent

Location:
Moncton, NB
**Duration

  • Fulltime*
  • Basic understanding of retail business within oil and gas industry and upstream/downstream business classification.
  • Knowledge of different business model operation within downstream distribution eg. DODO model (Dealer Owned and Dealer Operated)
  • Basic knowledge about of a retail station infrastructure set up like POS, pumps, pinpads, scanner etc.
  • Understanding of the client's products and their possible technical realization
  • Safe use of computers and systems
  • Updates himself/herself regularly with Company policies on Information Security Management System
  • Ensure adherence to legal & regulatory requirements as applicable to the nature of work
  • Ensure adherence to Customer's policies & procedures and access rights compliance
  • Cooperate with Compliance and Security officers with Security Investigations
  • Responsible for meeting individual productivity and quality targets with focus on personal growth and development

Roles and Responsibilities

  • Carry troubleshooting steps and provide resolution on card transaction Issues, profile maintenance, card settlements, reconciliations, retail telecom issues and POS (Point of Sale) related issues.
  • Incident Log and track calls in the designated system(s), prioritize, escalate and follow up outstanding jobs and ensure timely resolution to achieve customer satisfaction.
  • Identify trends in the site calls and develop documentation to address these mostoften reported problems and issues. Notify management of increasing trends, unusual activity or repeated activity.
  • Other duties may be added and/or assigned as needed.

Salary:
$19.00-$21.00 per hour


Ability to commute/relocate:

  • Moncton, NB: reliably commute or plan to relocate before starting work (required)
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