Dispatcher (Mb & On) - Ontario, Canada - CAA Club Group

CAA Club Group

Verified Company

Ontario, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us:

Do you like to help others and pride yourself on providing exceptional customer service? Would you like to work from home? If so, here at CAA Club Group we have the role for you

We are looking to expand our work from home program by hiring permanent full time Dispatchers in support of our Emergency Roadside Operations.

The Dispatcher will be responsible for assigning, monitoring and executing incoming tow, battery and light service requests for our CAA Members.

As a work from home Dispatcher, you will need a high speed internet connection and a dedicated distraction free work space or office.

Dispatch shifts will vary working between 7am EST to 11pm EST with every second weekend of work, including stat holidays.

Who we are:

As Canada's largest automobile association, we are passionate about keeping our Members safe
- whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development
- and we regularly recognize their achievements and outstanding results. CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non

Members. We work hard and play hard. We're about doing what's right and feeling good about it.

Position Details:

In this role, you will be working on things like:
Ensuring safety of our Members is paramount
Assigning, monitoring and executing incoming tow, battery and light service requests
Manually assigning and routing all tow and light service request service calls to the nearest available
Contractor while ensuring both ETA's and cost effectiveness for both club and contractor
Ensuring that any calls that must be redirected and are done so within the allotted time frame and that our standards are met
Ensuring the integrity and achievement of agreed service standards
Assigning and monitoring the progress of calls given to contractors in the territory and rural area
Clearing dispatched calls from system

**_

Hours:
Must be available to work the afternoon shift, weekends and holidays. This is a work from home position._

JOB REQUIREMENTS:

Excellent knowledge of Ontario/Manitoba roadways and highways
Experience working in customer service
Previous experience in dispatching is an asset
Formal dispatch training from accredited training facility preferred
Thorough knowledge of local and North American geography
Excellent communication skills
Demonstrated problem solving skills
Strong decisionmaking skills
Proven multitasking ability
Strong sense of urgency
Ability to work independently and seek guidance when necessary

Our Commitment:

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Manitoba Human Rights Code and the Accessibility for Manitobans with Disabilities Act, 2013 (AMA).

CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.