Business Systems Analysis –CCaaS - Toronto, Ontario

Job#: · Job Description: · Business Systems Analysis –CCaaS · Client: Big 5 Bank · Location: Hybrid Toronto, Ontario- · Terms: 6 Month Contract, Strong possibility of extension based on project budget & candidate performance. · Hours: Monday-Friday, 9am-5pm. 37.5 hours per week. ...

+Seeking a senior Network Engineer to support a contact center cloud transformation · +Design and validate network solutions between CCaaS platforms · Troubleshoot production issues and perform root cause analysis · ...

We are seeking candidates that have technical solution integration experience to join our team. · The ideal candidate would have experience in supporting contact centre solutions or have experience in successfully integrating technologies in other verticals/domains. · ...

A Career at NTT DATA Means: · Having ongoing opportunities to GROW your career- we offer barrier-free learning with multiple self-learning tools available. · Being part of a global organization where you can BELONG - in an inclusive working environment where you are free to be ...

Migration from Avaya Contact Center to Cisco WebEx/Genesys. · Design and validate the network solution between CCaaS cloud platform and Contact Center and Remote Agents. · Troubleshoot issues in the production environment. · ...

This is a Network Engineer position for Contact Center migration from Avaya to Cisco WebEx. · 10+ years of overall experience as a Network Engineer in large, complex enterprise environments. · 5+ years of hands on experience from design to deployment across SIP protocol, HMR, cal ...

We believe in empowering people. That's why we equip our teams with cutting-edge technology, AI tools, · and a collaborative environment that supports creativity and growth.Product Strategy & Vision: Define and champion the product vision, · strategy,and long-term roadmap for one ...

JOB DESCRIPTION · Insight Global is seeking Business System Analyst's to join one of the leading banks with expertise in business systems analysis for advanced contact centre platforms. The contingent worker will support and enhance CCaaS (Contact Centre as a Service) solutions, ...

· Position Description: · We are seeking an experienced Business Analyst / Business Systems Analyst with strong expertise in Contact Center as a Service (CCaaS) platforms, like Genesys (Genesys Cloud CX / Amazon Connect). The ideal candidate will have deep knowledge of IVR desig ...

Contract 6 Months - with extensions · 1-2 days on site · Salary: $58 - $60/hr T4A · Job Description · Insight Global is seeking Business System Analyst's to join one of the leading banks with expertise in business systems analysis for advanced contact center platforms. The contin ...

We are seeking an experienced Business Analyst / Business Systems Analyst with strong expertise in Contact Center as a Service (CCaaS) platforms, like Genesys (Genesys Cloud CX / Amazon Connect). The ideal candidate will have deep knowledge of IVR design and call flows, contact c ...

Job#: · Job Description: · CCaaS Quality Specialist: · Client · : Big 5 Bank · Location: · Hybrid Downtown Toronto, Ontario (2-3 days a week) · Term · : 6 month contract, with a focus on contract to hire. · Hours · : 37.5 hours/week Monday-Friday, 9:00 am - 5:00 pm – · The Call ...

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opport ...

This is an opportunity to help clients leverage Salesforce technology to enhance their customer experiences and drive results. The Senior Manager will work as part of a team of problem solvers helping to solve complex business issues from strategy to execution. · ...

We are a boutique firm specializing in large corporate restructurings and complex special situations. We are seeking an experienced restructuring and advisory professional to join our team at the Director level. · This is a senior leadership role that combines deep technical expe ...

Business Analyst - Senior - Contact Centre as a Service Experience (Genesys) · Shortlist Date: , 12:00 p.m. · Must Haves: · 5+ years experience Expert knowledge of Contact Centre operations, reporting and analytics, and related technologies, with experience using Genesys Cloud CX ...

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change. · Make an impact with our Corporate Recovery & Restructuring team as a Senior Manager. This di ...

We are seeking candidates that have technical solution integration experience to join our team. · The ideal candidate would have experience in supporting contact centre solutions or have experience in successfully integrating technologies in other verticals/domains.Bell would pro ...

We are seeking a Senior Integration Consultant to join our Contact Centre Professional Services team which helps clients assess design implement and optimize their contact centre solutions and operating models. · ...

A career within Salesforce Consulting services will provide you with the opportunity to help our clients leverage Salesforce technology to enhance their customer experiences, · enable sustainable change, · and drive results. · Support sales & account growth: Shape proposals, demo ...