Operations Officer I - Toronto, Canada - TD Bank

TD Bank

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

411163BR

Auto Finance

Toronto, ON

June 7, 2023

Company Overview

Job Description:

Provide a broad range of operational support and perform general to specialized transactions and/or other processing activities for own Operations function.

Communicate with partners in a professional manner, demonstrating clear understanding of customers/partners needs and knowledge of TD products and processes.

Job Description:

Customer:

Execute transactions accurately, on time and in line with established guidelines / procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained
Identify opportunities to improve service delivery
Support partners with incoming transactions, validating information as needed to perform adjustments within authority levels
Interact with partners by responding to requests in an effective and timely manner
Use effective relationship skills when communicating with partners/colleagues/customers

Shareholder:

Complete assigned workload to meet SLA requirements for service and productivity
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
Support the timely and accurate completion of business processes and procedures
Escalate non

- standard or high-risk activities as necessary

Support and participate in process improvement opportunities
Ensure necessary due diligence to support the accuracy of all transactions / activities
Be knowledgeable of and comply with Bank Code of Conduct

Requirements:

Employee/Team:

Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
Support the team by actively building operations knowledge, think critically about processes and opportunities for improvement, and share ideas
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and uptodate about all relevant or useful information related to daytoday activities
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand ambassador for function and the bank, both internally and/or externally

Breadth & Depth

Works within well defined guidelines, accountable for completing routine transactions or repetitive processes within standardized framework and generally with limited financial impact
Executes through a prescribed, established or documented set of parameters / procedures
Limited to low decision

- making authority

Identifies issues and escalates internally; typically addressing routine requests requiring mínimal discretion
Limited or first level (initial) interaction with internal partners
Focus of work is on the completion of day to day processes or activities however may include weekly or monthly routine activities
Requires entry or working level knowledge of processes / procedures
Generally reports to a Team Manager

Additional Information

Experience and/or Education

Undergraduate degree/ college diploma preferred and/or

year relevant experience

Hours

22

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.