IT / Application Support Technician - Saint-Hubert, Canada - Techo-Bloc

Techo-Bloc

Verified Company

Saint-Hubert, Canada

2 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description Pave your career at Techo-Bloc**We are entrepreneurial and innovators at heart who love to roll up our sleeves, jump right in and get things done. We boast 9 cutting-edge manufacturing facilities, 13+ distribution centers, and a dynamic team of over 900 employees located across 20+ locations in North America. We have ambitious growth plans and a restless pursuit of excellence. We live to create, and we invest in great ideas. We take pride in offering a collaborative, inclusive and positive working environment.

Career Growth and Recognition:

At Techo-Bloc, we're career builders. Explore advancement opportunities through our well-defined career paths by department. Your success is our shared responsibility, supported by a culture that values your unique contributions.

Performance-Driven Rewards:

Experience the direct impact of your efforts with competitive performance-based bonuses. Join a passionate, driven team that collaborates seamlessly to achieve remarkable results.

Collaborative Company Culture:

Ditch the silos and join us in driving innovation and excellence together.

We support and care about each other's success Experience a vibrant culture with 5-star ratings from most of our employees.

Leave egos at the door as we engage in activities like brainstorming sessions, lively BBQs, and festive parties, fostering a strong sense of community and belonging.

Perks and Benefits:

RRSP with employer contribution
24/7 telemedicine & Employee Assistance Program (EAP)
Inhouse leadership development and coaching
Training & Development Programs
Flexible work arrangements
Considerable referral bonuses
Discounts on Techo-Bloc's products
Healthy snackfilled kitchens
Techo-Bloc branded swag
Free parking
Employee Recognition Events
English and French courses available as needed

Job Description On site position**
Main responsibilities:
IT Technician (50%)

Provide technical support for users;
Identify, monitor and document troubleshooting activities in the Help Desk system;
Develop and update the inventory of workstations, laptops, printers and all other peripheral equipment in the Help Desk tool;
Install, configure, and optimize workstations, laptops and peripherals;
Test ''patches'' and ''fixes'' to ensure that the problem is adequately resolved and ensure the followup with the user;
Assist in the implementation of new technologies and projects.

AX Application Support (50%)

Provide support and assistance to Dynamics AX end users;
Work with end users on all functional modules and provide desktop coaching and training on procedures and apps as needed;
Collaborate with the IT Systems Development team to facilitate communication and understanding of business processes and system functionality;
Update AX documentation;
Perform Security Administration and set up for Dynamics AX.

Qualifications

Ability to learn and analyze business processes and requirements;
Post secondary education in a related field or equivalent certifications and / or work experience;
Bilingual (English is required in order to service our customers and suppliers based in the United States and outside Quebec);
Two (2) years relevant experience in a Microsoft environment (Windows and Office365);
Excellent customer service and interpersonal skills;
Great problemsolving skills;
Relevant Dynamics AX experience, a plus;
Dynamics 365 experience, a plus;
Experience in using a Help Desk solution.

Additional Information: