Product Support Specialist - Mississauga, Canada - Ammeraal Beltech

    Ammeraal Beltech
    Ammeraal Beltech Mississauga, Canada

    3 weeks ago

    Default job background
    Full time
    Description

    Primary Duties and Responsibilities:

  • Technical Support

    • Provide technical support with application, processing, and material related questions.

    • Provide technical support for all Conveyor, Power Transmission & Fluid Power products as assigned.

    • Support outside sales team with customer visits onsite and application technical support.

    • Provide expertise with escalated technical support and monitoring issues.

    • Document and categorize the different types of applications for each intervention.

    • Provide recommendations over accurate product selection, quotation issues, Purchasing & Planning
    Applications Engineering & Product Support

    • Determine which products and configurations to offer for each application.

    • Provide product applications engineering and customer support throughout Canada.

    • Lead and organize product training for employees in Sales, Customer Service & Marketing.

    • Work with Territory Sales Manager to define which products fit with customer's requirements.

    • Master the product composition & different types of materials for belts, hoses, etc.

    • Work closely with new product development group for feedback and strategic implementation plan

    • Drive & coordinate Global & National commercial initiatives by working closely with the Sales team & customers providing pricing strategy and market information.

    • May be require traveling in other provinces to meet with decision makers, customers or to participate in training sessions & seminars.
  • Research

    • Analyze information provided by the sales team to determine which application is required.

    • Collect data from product specialist teams in other countries to refine application knowledge.

    • Master the trouble shooting processes used by customers to identify suitable solutions.

    • Research information about how our products improve productivity & reduce downtimes.

    • Conduct in-depth research about material resistance, product reliability, & chemical properties.

    • Participate in weekly meetings to build consensus between Product Support and Sales.

    • Prepare formal product documentation as well as detailed comparisons of competitor products.

    • Collaborate with quality department to conduct product quality check & resolve clients' claims.

    • Recognize customer's operational needs and convert them into potential business.

    • ABOUT US:

    AMMEGA CANADA is in full expansion and is looking for new talents to reinforce its teams.

    AMMEGA is a global leader in product quality and service excellence for Lightweight Conveyor Belts, Power Transmission Belts, and Rubber Hose products. Our core mission is to fully enable the most dedicated, knowledgeable and creative team in the industry so that we remain the leading innovator in belting.
    We cultivate internal talents, tradition of fabrication, and technical expertise to excel in management performance and operational efficiency in order to deliver enduring value to our customers.

    Explore our websites to get more information about our company & brands:

    Ammega. We make your business move.

    Ammega is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veterans status or any other legally protected factors. We foster an inclusive and accessible environment and are committed to providing support to applicants and employees with disabilities.