Operations Consultant - Toronto, Canada - Bank of America

Bank of America

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Bank of America is one of the world's largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk-management products and services.

Following the acquisition of Merrill Lynch on January 1, 2009, Bank of America is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading across a broad range of asset classes serving corporations, governments, institutions and individuals around the world.

In Canada, Bank of America has a strong market position on which to continue to build, as well as a clear commitment to the market.

Responsible for actively supporting the execution of tasks and actions that lead to the successful delivery of Business Enablement opportunities, deliver changes to meet External Mandates requirements and support Operational Excellence and Transformation work efforts across operations teams within Global Treasury Operations.

As an Operations Consultant within the Process Integration Team you will play an integral role in driving forward Business Requirement gathering, UAT and Operational Readiness efforts that support our overall strategic efforts and priorities.

We are seeking an individual who is motivated, driven and a self-starter and is familiar with and understands change and project disciplines.

Responsibilities

Drive strategic analysis and impact assessments, oversees definition and prioritization of business requirements and drives execution to deliver against business goals and objectives
Actively supporting medium/large scale projects from initiation through to implementation on cross functional initiatives spanning business lines
Acts as a representative for Global Treasury Operations during key project discussions, ensuring operational requirements are captured, concerns raised timely and addressed accordingly
Actively supports discussions where the research of existing client, operations, procedures, and workflow, product and service requirements are discussed to ensure requirements are met
Engages with business partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques
Leads/coordinates project and initiatives deliverables, directing the work appropriately in order to achieve desired results
Builds action plans and drives execution forward to achieve required results
Coordinates UAT testing across project and LOB teams whilst managing testing schedules and environment availability in partnership with technology
Ensures Operational Readiness activities are completed to a satisfactory level prior to implementation of change
Integrates best practices and disciplines to support change
Support existing/new strategic initiatives and priorities

Qualifications

Analytical mindset and approach
Demonstrated ability to understand operational processes and performance improvements
Creativity able to look at a problem from a new perspective and to develop new ideas and solutions
Proven ability to both think strategically endtoend and execute tactically
Project Management knowledge
Strong written and verbal communication skills; ability to tailor communications to audience
Ability to foster collaboration across multiple groups
Interact with and influence both executive and frontline associates
Detailoriented to ensure quality and accurate work product
Comfortable working under defined timelines
Ability to manage priorities
Strong Microsoft Office (Work, Excel, PowerPoint, Visio, Outlook)
3 + years of Fulfillment, Servicing or Operations experience
Agile Experience
PO/PM/Scrum Master

Additional Qualifications

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
Excels in working among diverse viewpoints to determine the best path forward
Experience in connecting with a diverse set of clients to understand future business needs is a continuous learner
Commitment to challenging the status quo and promoting positive change.
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

What Bank of America Offers

Bank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance.

By achieving excellence - in everything we do, every time we do it - we deliver the full value of Bank of America for our clients, our shareholders and our employees.

Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability a