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Front Desk Supervisor - Waterloo, Canada - Courtyard Marriott Waterloo St. Jacobs

Courtyard Marriott Waterloo St. Jacobs

Verified Company

Waterloo, Canada

1 month ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are seeking a motivated, customer service professional to become our Front Desk Supervisor. We are looking for an individual who is seeking to build their career in hotel hospitality. Only resume's with past hotel experience will be considered.

Responsibilities:

Greet guests, check them in and out and provide them with any information they need during their stay
Confirm phone and online reservations
Respond to guest requests, issues and emergencies
Keep records of occupied rooms and guests
Receive and record guest payments
Communicate pertinent guest information to designated departments
Handel endofday bookkeeping, auditing and account reconciliation
Prepare guest bills for nextday departures
Train new staff
Oversee front desk staff providing instruction and coaching
Assist with guest issues and retention
Respond to online guest reviews and feedback
Troubleshoot computer, system and hardware issues
Other tasks as assigned by Management

Qualifications:

Hotel experience required
Previous experience in customer service, front desk service, or other related fields
Exceptional customer service skills
Ability to build rapport with guests
Strong organizational skills and attention to detail
Excellent written and verbal communication skills
Ability to learn computer functions and other onthejob skills
Computer proficient with experience with Excel and Word