Customer Experience - Sherwood Park, Canada - BIS Safety Software

BIS Safety Software

Verified Company

Sherwood Park, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

_BIS Safety Software_ is a fast-growing technology company providing leading software for the safety industry. We are looking to add a

Customer Experience Team Lead to our expanding team.

Who we are
Founded in 2006, BIS was born and raised in Sherwood Park, Alberta.

We have developed a world class software solution by emphasizing client relationships and continuous innovation, and we are looking to continue our rapid growth across North America and around the world.

About the role
We are seeking a

dynamic Customer Experience Team Lead to help manage our client-facing technical support team. Your primary focus will be

leading, mentoring, and elevating your team to deliver

exceptional customer service. As a key member of our customer support operations, you will play a crucial role in shaping our service delivery and cultivating an environment of

continuous improvement and collective success.

Want to stand out? Be

Manage our Customer Experience department focused on delivering an exceptional experience for all our clients.
Create a highperformance culture; leading by example, mentoring/coaching, supervising and training of team members.
Conduct periodic reviews and provide ongoing coaching and feedback to team members through 1to1 meetings, regular touchpoints, and performance assessments.
Develop and implement training and development programs to enhance team skills and performance.
Foster a supportive and collaborative team environment, encouraging open communication and shared learning.
Collaborate with other team leads to drive a culture of high performance, collaboration, and innovation within the company.
Utilize technology to improve service delivery, team communication, and performance tracking.
Participate in the hiring and training of new team members and team leads.
Assess skills and provide growth opportunities for team members.

You might be the right fit is you:

Have strong interpersonal and communication skills, with a knack for motivating and inspiring team members.
Are an experienced manager within a customer service or tech support environment.
Possess a proven track record in providing effective feedback, guiding, and fostering the growth of team members.
Exhibit a passion for delivering outstanding customer service and a dedication to exceeding customer expectations.
Lead by example.
Are techsavvy with an aptitude for mastering new technologies.
Thrive in situations requiring collaboration with multiple teams and stakeholders to drive organizational success.
Possess knowledge and experience in exceptional customer service practices, and develop, implement, and continuously improve these practices in teams.
Excel in highstress situations and can make critical decisions with a customercentric approach.

Qualifications:

2+ years of team lead or management experience in a customer service or related field.
Strong ability to coach, manage and mentor team members.

Salary ranges are based on experience, reflecting the unique skillset each individual brings to the role.

Job ID: #202401TL25_

Why join us
At BIS, we pride ourselves in being very entrepreneurial in nature. Our office is an open environment that lends itself to collaboration and organic learning. We integrate new ideas and best practices quickly when they further the development of our software and company. This flexibility is a key part of our culture and a reflection of our insightful and collaborative team.

Another key part of our culture is our purposeful avoidance of titles. We don't use titles as they don't reflect the value we place in humility. In our eyes, all team members are valuable, everyone is willing to help accomplish goals, and everyone is driven to take their role one step further, so we don't need titles

We'd love to hear from you
Visit our Careers Page to learn more.

We sincerely thank all applicants for their interest, however, only applicants selected for interviews will be contacted.