- Level II desktop support technician for the desktop operation and escalation team.
- Provide direct support to all executives
- Responsible for managing senior escalations, deep dive analysis of branch environment, white glove service, onsite support, project activities, and technical solution deployments.
- Effectively examine issues, identify solutions, and suggest preventative maintenance actions
- Assist in implementing technology-based business solutions, as well as researching industry's best practices
- Provide support via in person, phone, email, and through our ticketing system Oasis
- Respond to and resolve IT ServiceDesk tickets with team's SLA
- Maintain close contact and open communications with end users until an issue has been resolved
- Escalate complex issues to Tier 3 and Management appropriately according to our Escalation matrix
- Conduct technical support in line with IT documented procedures
- Provide managers with regular updates on common problems encountered and identify possible longer-term solutions/improvements to reduce future problems
- Use Teams chat and email channels to inform team of critical issues and information which will help improve team's performance
- Inform and coordinate with Operations and other computer users of procedures that would interrupt, affect, or interfere with their work
- Maintain good working relationships with all cooperative workers.
- Treat co-workers and members with respect and courtesy Qualifications and Requirements:
- 5+ years of level II Desktop, and Network support in Windows 10 environment
- 3+ years of advanced technical knowledge and business insight, handle escalations and specialized services.
- Onsite and remote technical support and troubleshooting for all employees and teams across Canada
- Experience of providing technical training to peers and other departments.
- Completing a university degree in Computer Engineering, Network Engineering, Computer Science or a related field preferred
- Strong communication, organization, and time management skills, as well as a willingness to learn and strong work ethic
- Good oral & written communication skills. Must be able to explain difficult abstract concepts verbally and in writing
- Participate in the on-call rotation as agreed by the Level II Support team. When on call, be prepared to always address technical issues
- Any of the following certs (Cisco CCNA, MCP/MCSA/MCSE/A+/ITIL) This is not meant to be an exhaustive list of duties and responsibilities. Position may require additional tasks, duties or projects as assigned.
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Wind Technician, Level 3
Found in: Jobgoal CA C2 - 1 day ago
Rnwbl Ontario, CanadaWind Technician, Level 3 - Manitoulin, ON · Wind Ontario Direct Hire Apr 5, 2024 · Wind Technician, Level 3 · RNWBL Canada · Manitoulin , ON · Who we are: · RNWBL Canada is a leading renewable energy Operator and Service Provider, dedicated to driving sustainable solutio ...
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Rnwbl Ontario, CanadaWind Technician, Level 1 - Manitoulin, ON · Wind Ontario Direct Hire Apr 5, 2024 · Wind Technician, Level 1 · RNWBL Canada · Manitoulin , ON · Who we are · RNWBL Canada is a leading renewable energy Operator and Service Provider, dedicated to driving sustainable solution ...
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Dilawri Group of Companies Ontario, CanadaLooking for a great opportunity to work in Canada's largest Automotive Group? Volvo Cars Richmond is currently looking to fill a position for an Apprentice Technician . · Applicant must have a valid driver's license, possess good working habits, and have a desire to establish a ...
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Dilawri Group of Companies Ontario, CanadaDilawriGroup is now actively searching for an Apprentice Body Shop Technician tojoin our team at the Dilawri Collision Centre. · Applicantmust have a valid driver's license, possess good working habits, and have adesire to establish a career with a first-class organization · WH ...
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Applus+ Toronto, Canada Permanent Full timeOverview · The main duties include: · Company Perks · 100% Applus+ paid: Vision, Life, and Disability Insurance · Medical & Dental Insurance · 401K plan (with Company Matching) · Vacation Paid Time Off · Personal/Sick Pay · Enhanced Paid Time Off Policy · Per Diem for out of to ...
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VC3 Toronto, Canada Full timeAre you a driven IT professional with strong technical skills and a proven track record for maintaining positive client relationships? Do you possess sound judgment with the ability to resolve complex business issues? Do you excel in a fast-paced and dynamic work environment · Co ...
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BFG Enterprise Services Markham, CanadaRole: Responsible for preparing the pre-production environment, deploying, configuring, and putting in the production environment's various IT devices for projects such as: change of ownership, new store openings, virtualization, hardware refresh and provide the next day IT suppo ...
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Ideal Warehouse Innovations, Inc. Vaughan, CanadaOur role at Ideal Warehouse is to provide products and equipment to warehouse and manufacturing facilities that make them safer places to work. · The plot of our story, at Ideal Warehouse Innovations, is to help create safer workplaces around the world. We do this by sourcing, d ...
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Mechanical Engineer
Found in: Appcast CA C2 A - 1 day ago
RYCOM Vaughan, CanadaRYCOM has been a trusted leader in Smart Tech solutions for public and private sector real estate properties for over 25 years. The RYCOM team develops, delivers, and supports the innovative strategy and the integrated layers of technology required to create Smart Buildings today ...
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Maintenance Lead Technician
Found in: Jooble CA O C2 - 1 day ago
Les Plats du Chef ULC Vaughan, ON, Canada Full timeLead Maintenance Technician page is loaded Lead Maintenance Technician · Apply locations Concord, ON (Les Plats du Chef ULC) time type Full time posted on Posted 5 Days Ago job requisition id R years of inspiration, innovation and really good food · It all started in 1981, when ...
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Lead Maintenance Technician
Found in: Jooble CA O C2 - 1 day ago
Les Plats du Chef ULC Vaughan, ON, CanadaLead Maintenance Technician page is loaded · Lead Maintenance Technician · Apply locations Concord, ON (Les Plats du Chef ULC) time type Full time posted on Posted 5 Days Ago job requisition id R814528 35 years of inspiration, innovation and really good food · It all started in ...
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RYCOM Vaughan, ON, CanadaRYCOM has been a trusted leader in Smart Tech solutions for public and private sector real estate properties for over 25 years. The RYCOM team develops, delivers, and supports the innovative strategy and the integrated layers of technology required to create Smart Buildings today ...
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Found in: Talent CA C2 - 3 days ago
Mircom Group Of Companies Vaughan, CanadaSummary: · The successful candidate will oversee Mircom's field services operations for the Greater Toronto Area (GTA). The Service Manager will organize and manage all administrative and service activities and supervise the performance of the GTA field service team to ensure sm ...
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Found in: Talent CA C2 - 5 days ago
Adecco Canada Vaughan, Canada Direct HireAdecco Engineering & Technical Recruitment is currently searching for a Process Technician (Injection Molding) for our client, to join their team in north Vaughan, Ontario. This position will be responsible for performing the set ups, start-ups, optimizing the IMMs, troubleshooti ...
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Found in: Talent CA C2 - 3 days ago
Mircom Group of Companies Vaughan, CanadaService Manager · Founded in 1991, the Mircom Group of Companies is North America's largest independent designer, manufacturer and distributor of intelligent building and life safety solutions. Reaching customers in over 100 countries worldwide, our portfolio includes: fire detec ...
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Zanchin Automotive Group Vaughan, CanadaLicensed Automotive Technician · Maple Hyundai is currently looking for a Licensed Automotive Technician to join their growing team. Under the supervision of the Service Manager, the position is responsible for performing general vehicle repair and maintenance functions in order ...
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Mackenzie Health Vaughan, Canada Temporary Full timeJob Description · Medical Devices Reprocessing Technician - Cortellucci Vaughan Hospital · Responsible for decontamination, reprocessing and sterilization of equipment, supplies and instrumentation. · Contribute to safe, quality care by · Managing a workload effectively in a ...
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Mackenzie Health Vaughan, Canada Temporary Full timeJob Description · Medical Devices Reprocessing Technician - Cortellucci Vaughan Hospital · Permanent Full Time · Responsible for decontamination, reprocessing and sterilization of equipment, supplies and instrumentation. · Contribute to safe, quality care by · Managing a wor ...
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Material Field Technician
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SNC-Lavalin Vaughan, Canada Full timeJob Description · Material Field Technician (Junior) · Come join us in reshaping the future with AtkinsRéalis. AtkinsRéalis is dedicated in engineering a better future for our planet and its people. · We are currently seeking an entry level field technician to assist with carr ...
IT Service Desk Technician, Level II - Vaughan, Canada - Plan Group
Description
As an IT Service Desk Technician, Level II personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment.
In addition,?technicians?should have a strong technical understanding of technology, including the various hardware, software and networking systems being supported.The ideal candidate enjoys tackling changing demands and priorities, troubleshooting an array of hardware and software related issues, as well as learning new technologies on a regular basis.
Job Duties and Responsibilities
