Client Services Manager - Markham, Canada - Lifemark Health Group

Lifemark Health Group

Verified Company

Markham, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Manager, Client Services - Workplace Health and Wellness

Status:
Full time (1 year contract)

Location:
North York, ON. This is a hybrid role 2-3 days/week onsite at the Lifemark corporate office.

The
Manager, Client Services reports to the Director of Workplace Wellness and leads a team of Service Coordinators working within the Health & Wellness department.

Their focus is on providing the coordination of Health and Wellness Programming including scheduling of flu and biometric health screening clinics, managing client invoices, maintaining participant schedules and online registration site, handling staffing issues, supporting data entry, and report generation for local, regional, and national customers.

Responsibilities will also include the marketing of products and services to employers, insurers, and plan sponsors across all Canadian business sectors.

Key Outcomes & Accountabilities:

Operationalizing services and programs as assigned
Assisting with the establishment of new customer accounts on the local, regional and national level, as well as account management as assigned
Creating and maintaining the accuracy of online resources for local, regional and national clinics
Quoting on projects and services, including researching pricing
Providing details related to service delivery of program and services delivered
Performing quality assurance on programs and projects, along with maintaining and managing the reporting requirements
Marketing of key lines of business including Workplace Wellness Services of Lifemark
Assisting in the ongoing development, integration, & maintenance of Lifemark's customer relationship management system into clinic practices, as well as updating customer profiles on the Dynamics platform as required
Coordination of Health and Wellness Programming
Attending tradeshows and health fairs to market all business lines as requested. This involves coordination, set up, attendance, and follow up with potential and current customers
Facilitating the delivery of services to assigned customer accounts either as the program coordinator or by assisting clinic staff
Creating and/or performing quality assurance checks on customer account service reports as required

Preferred Qualifications:

5+ years' B2B customer service experience
3+ years' management experience
Knowledge and/or experience in the healthcare, rehabilitation, or human resources industries
Familiarity with occupational health services is a strong asset
Team player, effective communicator and active listener
Bias to action, successful negotiator, with a strong communication skills
Adaptable and flexible
Occasional travel may be required. Must have a valid driver's license, and access to a vehicle as needed