Business Systems Analyst- Omni Channel - Vancouver, Canada - Saje Natural Wellness

Saje Natural Wellness

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Overview:

For over 25 years we've been helping our community with essential oil blends that actually work.

These essential oil blends treat stress, pain, gut, balance, and support in relaxation prior to sleep, and for symptoms of coughs and colds.

We know that a life committed to wellness is greater than one focused on illness, and believe that reaching for natural can enhance your long-term health and wellness, every day.

We have been ranked by Canadian Business and PROFIT as one of Canada's fastest growing companies. To support us on our journey, we are seeking diverse, purpose-lead people to join our team.

Get ready to celebrate global wellness with us.

Opportunity:

The
Business Systems Analyst

Omni Channel **is a creative and resultsoriented critical thinker endeavoring to meet complex challenges, as they help define, implement and maintain technical systems to enable business processes. They analyze existing processes, collaborate with stakeholders to define business requirements, design and configure omni channel systems solutions, and work with development teams to build and deploy these solutions. These systems support retail, ecommerce, supply chain and customer data.

The** Business Systems Analyst

Omni Channel** is in constant pursuit of identifying opportunities in support of an improved and unified customer experience. Additionally, they will provide ongoing support to endusers, troubleshoot issues, and perform system testing to ensure that systems meet business requirements. They will also develop and maintain system documentation, including user manuals and training materials, to ensure that endusers have the resources they need to use the systems effectively.

Through day-to-day functions, the** Business Systems Analyst

Omni Channel, **contributes to maintaining and strengthening Saje's culture; proactively engaging in behaviours that align with Saje's values: Wellness, Growth, Celebration, Greatness and Belonging.

Responsibilities:

Collaborate with internal and external team members, including data architects, software developers, database administrators and technical operators to find creative and innovative approaches to enrich business workflow and processes
Develop and maintain functional specifications and user stories
Solve business and technology challenges related to improving customer and employee experiences
Analyze business processes and systems requirements to identify gaps and opportunities for improvement
Collaborate with business stakeholders to define and document business requirements for omni channel solutions
Design and configure omni channel systems solutions that integrate with existing business systems
Work with development teams to build, test, and deploy omni channel solutions
Develop and maintain system documentation, including user manuals and training materials
Perform system testing and work with endusers to ensure systems meet business requirements
Provide ongoing system support and troubleshooting to endusers
Lead and actively participate in meetings
Contributes to a team environment where all Team Members consistently experience a sense of belonging and inclusion

Applicant Requirements:

Bachelor's degree in Computer Science, Information Systems, or related field
3+ years of experience as a Business Systems Analyst, with experience in project methodologies such as Agile or Scrum
Strong analytical and problemsolving skills
Experience working with business stakeholders to identify requirements and develop solutions
Experience with system design, integration, configuration and management using a variety of tools and technologies
Excellent communication and collaboration skills, with the ability to work independently and as part of a team
Experience in interpreting and creating key system and workflow diagrams, such as data flow diagrams (DFDs) and entity relationship diagrams (ERDs) to model and document system requirements and designs
Familiarity with database management systems and SQL
Practical hands on experience with API protocols such as REST and SOAP and the tools and frameworks in support of these protocols

Key Relationships:

Reporting to the Senior Manager, Enterprise Systems