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Ecommerce Technical Manager - Mississauga, Canada - Independent Mechanical Supply Inc.

Independent Mechanical Supply Inc.

Verified Company

Mississauga, Canada

1 month ago

Posted by:

Sophia Lee

beBee Recruiter

Core Responsibilities

Website Management

Ensure a userfriendly and seamless online shopping experience
Work with ecommerce platform partners to maintain and update the website
Managing technical issues with website/ecom
Managing enhancements with website/ecom
Resolving user requests/issues/inquiries for B2C business as well as additional marketplaces

Customer Experience

Oversee daytoday operations of the ecommerce website
Monitor customer feedback and address any issues promptly
Use platform features/functionality and to improve customer experience, retention, and satisfaction
Implement strategies and system enhancements to support department goals

Analytics & Reporting

Use analytic tools to track and analyze website performance, user behavior, and sales data
Generate regular reports to assess the effectiveness of ecommerce initiatives
Use datadriven insights to make informed decisions

PIM (Product Information Management) Administration

System Management & Data Integration
Maintain and oversee PIM system, ensuring it is uptodate and functioning correctly.
Configure, customize, optimize, and enhance the PIM system to meet the organization's product data management needs.
Collaborate across departments to set up mechanisms for adding data fields to website that will enhance user experience.
Requires setup of a workflow in collaboration with Data Team and Procurement Team (uncover efficiency need, clean data, setup process, ongoing management).
Collaborate with IT and software vendors to troubleshoot technical issues and implement system improvements or enhancements.
Manage data synchronization and integration between PIM systems.
Work closely with IT and integration teams to optimize data flow between the PIM system and other systems, such as ERPs, CRMs (Customer Relationship Management), and online marketplaces.
Monitor and resolve data integration issues promptly to maintain data consistency.

Product Data

Implement data cleansing procedures to standardize and fix, improve, and enrich product data.
Collaborate with crossfunctional teams to resolve data discrepancies and maintain data accuracy.
Collaborate with product managers to enhance product data (including attributes, descriptions, images, technical specifications, and taxonomy classification).
Ensure that product data is uptodate and aligned with marketing and sales strategies.
Ongoing management of product listings, including descriptions, images, and pricing
Conduct regular audits of product data to identify inconsistencies, errors, and missing information.
Implement effective product categorization and navigation through taxonomy tools
Manage feedback from customers/manufacturers/employees/Exec and ensure all feedback is tracked, resolved, and update communicated back to feedback source
Utilize feedback tracker to drive insights and projects for efficiencies to prevent further issues
Perform product data training and knowledge share across organization as needed to ensure all employees involved with product data and website improvements understands the Data Ecosystem

Reporting & Analytics

Analytics Pro
Design monthly reporting metrics to provide to Product Managers/Specialists, Data Team, Procurement Team to drive insights on product line engagement, relevant category feedback, etc
Perform monthly update meetings with Head of Marketing
Progress review of open projects/integrations/enhancements, review issues/roadblocks, timelines
Present on key KPIs on data progress, website sales, user engagement, etc

General Responsibilities

Partnerships and 3rd Party Management
Collaborate with ecommerce & PIM platform partner, ERP partner, and additional thirdparty vendors involved with the overall website solution and related ecommerce channels.
Compliance
Stay informed about ecommerce regulations, compliance requirements, and future product data considerations on ESG (Environmental, Social and Governance) standards (country of origin, sustainability, ethical sourcing, etc)
Ensure the company's ecommerce activities adhere to legal and regulatory standards
Documentation
Add to, and revise, current documentation with all new learnings and changes to the data setup.
Team Collaboration
Collaborate with crossfunctional teams, including IT, Product Managers, Finance/Admin, and Customer Service/Operations.
Provide guidance and support to team members involved in ecommerce activities.
Stay Updated:
Keep abreast of industry trends, technological advancements, and best practices in ecommerce.
Analyze market trends, customer behaviour, and competitive landscape to identify opportunities for growth
Other duties assigned
Education: (mandatory) BA, BS, BAS, BBA in Computer Science, Business, Tech Solutions & Services, Technology Systems, Business Administration, or similar (BCompSc, BTech, etc)
MBA (asset)
Experience:
12+ years of career experienc

Inside Sales/customer Service Manager