Membership Services Representative - London, Canada - YMCA of Southwestern Ontario

YMCA of Southwestern Ontario

Verified Company

London, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Join the Y Health + Fitness Team
Be the Spark Join our passionate team and be the spark that ignites the potential in others. YMCA of
Southwestern Ontario is one of the largest not-for-profit providers of licensed childcare in Canada,
offers settlement services to newcomers to Canada, operates 2 overnight camps and 16 Health & Fitness
branches across Southwestern Ontario, and we have been making a positive difference in the
communities we serve for over 50 years

Position:
Membership Services Representative

Start Date:
April 2024

Salary: 16.55/Hr

As part of your total compensation:

Receive a complimentary YMCA membership to our Health & Fitness facilities, and discounts on

YMCA child care and camp programs

4% vacation paid each pay
Be part of a caring and supportive network of people to help each other succeed
Complimentary access to wellness and counselling services

Reporting to the Membership Manager, this position provides supervision and coaching to

members, staff and volunteers within the health and Wellness programs and service areas

ensuring program excellence. The core function of this position is program planning and

implementation, customer service, staff and volunteer recruitment, training and performance

management.

In this position you will:

YMCA of Southwestern Ontario policy and procedures
Act as a YMCA ambassador, demonstrating YMCA core values in your daily work.
Serve each member, guest, staff and volunteer with courteous service whether in person or via phone.
Strive to stay informed and up to date on all YMCA programs and events.
Provide solutions to member concerns and report any issues to the Centre Manager.
Conduct and track tours for guests and potential members.
Responsible for the security of the building and members/guests by requiring members to present

their cards for scanning and for visitors to sign visitors log and present photo ID.

Data entry utilizing AVOCADO Software
Conducts personal financial assistance interviews exercising sound judgment and confidentiality.
Administrative responsibilities and Department support
Register members and guests for memberships, programs and wellness appointments.
Share personal Y experience with all.
Share Y Mission stories.

Education and Skills Qualifications:

Preferred customer service experience
Must possess initiative, enthusiasm, good judgement, strong customer service skills and the

ability to remain calm in stressful situations.

Strong communication and relationshipbuilding skills
PC and database management skills with the ability to perform repetitive data entry duties

and learn new software programs and processes quickly.

Detailoriented, multitasker with strong organizational skills that can maintain a clean,

uncluttered front desk workspace.

Current and acceptable Criminal Record Check with Vulnerable Sector Screening is a condition

of employment for all staff and volunteers.

Why The Y?
The YMCA of Southwestern Ontario is committed to the development of healthy
communities and welcomes people of all backgrounds, beliefs, and abilities. We are
committed to helping our employees reach their full potential and are recognized
by Forbes as one of Canada's Top Employers. We offer meaningful employment and
the opportunity to make a difference in the lives of individuals and families.

To Apply:

The job posting deadline closes at midnight on Sunday, April 21st 2024
We thank all applicants for their interest; however only those selected for an interview will be

contacted.

NOTE:
The YMCA of Southwestern Ontario is committed to providing a barrier-free environment for all
stakeholders including our members/participants, employees, job applicants, suppliers, and any visitors who
may enter our premises, access our information, or use our services. As an organization, we respect and
uphold the requirements set forth under the Accessibility for Ontarians with Disabilities Act (2005), and its
associated standards and regulations.