Clinic Clerical Assistant - Mississauga, Canada - Trillium Health Partners

Trillium Health Partners

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

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Description

Job Description:

Position:
Clinic Clerical Assistant

Job Posting:

Status:
Temporary Part Time (for approx. 6 months)

Role Level:
AC03 ($21.86-$27.29)

Dept:
Regional Stroke Prevention Clinics and Neurology Clinics

Hours of Work/Shifts:
Days | Ranges between 08:30-17:00

Site:
Mississauga Hospital

Posted:
March 15, 2023

Internal Deadline:
March 22, 2023

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Center at Humber.

Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission:

A New Kind of Health Care for a Healthier Community

Our Values:

Compassion, Excellence, Courage

Our Goals:

Quality, Access, Sustainability

Our Enablers:

People, Education, Innovation, Research

Job Summary

The Clinic Clerical Assistant provides clerical support for reception; new referrals processing and information management; patient adminstrative services, ensures the clerical administration and operation of the clinic; and performs other duties consistent with the job classification as required.

Reception

Greets patients, visitors and staff, directing them to appropriate personnel and/or destination/room, providing assistance as required
Registers patients, confirming/validating patient demographic, insurance (including OHIP) and other required information as appropriate
Explains hospital/department policy and procedures to patients, visitors and staff as necessary (including infection prevention and control)
Answers the telephone, sends/received faxes, responding to enquiries within scope of authority, or, directing to most appropriate person
Takes, prioritizes and relays messages for staff and/or patients. Locates staff, pages healthcare professionals as required
Open, sort and distribute incoming mail and other materials

New referrals processing and information management

Receives and logs incoming referrals, reviews for completion, follows up as required
Creates and maintains charts. Ensures required forms are received, completed correctly and put into patient file
Enters patient information and appointments into required databases, updates with appointment and other medical information
Makes reminder phone calls for next day appointments
Assists new patients completing required questionnaire, responding to questions within scope of authority
Prepares and updates patient charts with lab reports, test results and other pertinent information. Scans and copies chart and other information as required
Ensures patient discharged are processed and charts are sent to Health Records

Patient Administrative Services

Books outpatient new and follow up appointments, triaging referrals as appropriate Cancels appointments and follows up with other patients for rescheduling of visit
Explains test/visit preparations as required within scope of authority
Liaises with internal departments and external healthcare facilities to book/cancel tests, appointments
Books interpreters for patients as needed
Arranges for transportation for patients as required (eg. those staying in nursing homes).
Transcribes and enters physician orders including medication, lab and imaging orders and other patient information into appropriate system
Enters data including appointment requests, discharge documentation, nursing acuity/workload assessments as required
Notifies appropriate personnel of patient movement, cancellations, appointments and other patient information in a timely and accurate manner

Ensures efficient clerical administration and operation of the department within scope of authority

Prepares clinic lists, identifies orders needed as required
Enters and maintains payroll records (include sick and vacation requests)
Creating and managing Physician booking, Allied Health grids (calendar management) as required
Responds to and prepares written correspondence in reply to requests for patient information from external institutions within scope of authority
Request/receives reports from external healthcare facilities as directed
Requisitions and maintains office/medical supplies; counts and labels inventory as required. May be required to stock unit carts and/or supply areas
Processes routine financial transactions including unit supply/inventory purchase and charges for services/items not covered by patient's healthcare plan and provides invoice
Liaises with Accounts Receivable as required

Qualifications:

THP is committed to internal talent, and therefore priority will be given to internal applicants.